Why is video not shown on Barco Digital Presenters screen?
If the Barco Digital Presenters video is not shown on screen, the player might be using overlays. Disable the usage of overlays in the preferences of the video player. Also, ClickShare does not support showing HDCP content, which will be displayed as black.
How to improve image quality on Barco Digital Presenters?
If the image quality on the meeting room display is not satisfactory when using Barco Digital Presenters, the issue might be related to the cable quality or length between the Base Unit and the display, or the connection itself. Try replacing the cable or using a different one. Another potential cause is a bad display resolution. You can change the resolution on the web interface to match the native resolution of the meeting room display.
What to do if my screen is not showing when pressing the Barco Digital Presenters Button?
If your screen is not displayed when pressing the Barco Digital Presenters Button, it could be because you are the fifth person trying to share content, and only four screens can be shown simultaneously. To resolve this, click and hold the button for 2 seconds to use the 'Show me full screen' function. Alternatively, the ClickShare software may not be running. Navigate to the ClickShare drive and launch the software.
Why is there no LAN connection with Barco ClickShare Digital Presenters Base Unit?
If there is no LAN connection with the Barco Digital Presenters Base Unit, it could be due to a wrong IP address, where the IP address is not within your LAN range. It could also be that DHCP is not enabled.
Why are some Windows programs not shown on Barco Digital Presenters display?
If some programs of Windows are not shown on the Barco Digital Presenters display, this may be due to the use of overlays, 3D, or hardware acceleration in the GPU. Try disabling overlays or hardware acceleration in the GPU, disable AeroGlass in Windows 7, or upgrade the Base Unit to the latest software version.
Why is there no WiFi connection with Barco ClickShare Digital Presenters Base Unit?
If there is no WiFi connection with the Barco Digital Presenters Base Unit, ensure that you enter the correct SSID.
What to do if Barco ClickShare Digital Presenters Web Interface shows error in “WiFi Access Point Daemon” or “DHCP Server”?
If the Web Interface shows an error in the processes “WiFi Access Point Daemon” and/or “DHCP Server” for Barco Digital Presenters, it could be because the configuration file is corrupted. Browse to the Configuration tab on the Web Interface and press “Load Default Settings”. Alternatively, connect a keyboard to the Base Unit. When the boot selection menu comes up, press the arrow keys to select “Load Default Settings” and confirm by pressing Enter.
Why ClickShare Barco Digital Presenters doesn't work on my Mac?
If ClickShare does not work on your Mac, it might be due to compatibility issues with older software versions. If using software version 01.01.00.0092, note that it is not compatible with MacBook with Retina display or Macs with a resolution width not divisible by 4. To resolve this, upgrade the Base Unit with the latest software version.
What to do if Barco Digital Presenters ClickShare Base Unit does not start up correctly?
If the Barco Digital Presenters ClickShare Base Unit does not start up correctly, the configuration file might be corrupted. Browse to the Configuration tab of the Web Interface and press “Load Default Settings.” Another reason could be that the software is corrupted. Connect a keyboard to the Base Unit, and when the boot selection menu comes up, press the arrow keys to select a previous version of the software and confirm by pressing Enter. Then, browse to the Web Interface and update the software again to the latest version.
Why Barco ClickShare Base Unit not starting up correctly?
If the Barco Digital Presenters Base Unit does not start up correctly, it might be because a USB stick, ClickShare Button, or another USB device is connected to one of its USB slots at start-up. Remove the connected USB device and restart the unit.
General| Plug-and-Play | Yes |
|---|---|
| Video Outputs | HDMI |
| Supported Resolutions | Up to 4K UHD |
| Number of Concurrent Users | Up to 8 (depending on the specific model) |
| Operating System Compatibility | Windows, macOS |
| Security Protocols | WPA2 |
| Maximum Resolution | 3840x2160 |
| Connection | USB |
| Encryption | AES |
| Supported Video Formats | H.264 |
| Wireless Technology | Wi-Fi |
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