Technical information
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BARCO MID GENERAL WARRANTY TERMS AND CONDITIONS
Applicable from Jan 1st 2008
ARTICLE 1: PRODUCT WARRANTY
Barco nv, Medical Imaging Division warrants that the equipment will be free of
defects in workmanship or material for the warranty period or the specific period of
a warranty extension program.
Hardware: Barco warrants that upon delivery hereunder the Products shall (i)
conform to its specifications in effect at the date of delivery and (ii) be free from
defects in material and workmanship (the "Warranties").
Software: Barco warrants that software written by Barco shall perform substantially
in accordance with the specifications in effect at the date of delivery. Software is
inherently susceptible to bugs and errors. Barco makes no warranties with respect to
the software which is provided to Customer on an "as-is" basis and does not warrant
uninterrupted or error-free operation of the Products.
Unless otherwise indicated in Barco’s Product manual or in the agreement between
Barco and Customer, the Warranty Period shall be
(a) Hardware: 12 months commencing on the Barco date of invoice.
(b) Software: 3 months commencing on the Barco date of invoice.
Notwithstanding the provisions of clause 2, repair and replacement of defects in
material and/or workmanship under this warranty shall be accomplished in our
works according to the terms and conditions as set forth hereafter:
1.1
Any claim under the Warranties must be notified to Barco in writing within 8 days
from the date the defect or failure has been discovered or noticed the first time. The
Customer, upon the occurrence of any equipment failure, shall contact Barco nv, MID
customer support centre (or an authorised service centre) by telephone, fax or e-mail
and shall provide the applicable customer support person with a complete
description of the problem being encountered, including the model and serial
number of the equipment in which the problem has arisen.
1.2
The customer support person shall diagnose the problem experienced by the
Customer and shall advise the Customer on how to proceed. Customer support may
ask to return the faulty equipment or faulty subassemblies to the Barco nv, or a MID
customer support centre (or an authorised service centre) for repair activities. In no
event shall Customer return a defective Product or part thereof to Barco without
Barco's prior written approval.
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