Technical information
45
In the event the return to Barco of the defective Product is authorized by Barco, Barco
shall issue to Customer an RMA (Return Material Authorization).
The Customer shall apply for an RMA number to the closest Barco nv, MID Customer
support centre (or an authorised service centre) as listed at www.barcomedical.com,
unless otherwise indicated.
The one-way cost of packing, transport and insurance related to shipping the alleged
defective Product or part to Barco for repair or replacement shall be borne by
Customer. The one-way cost of packing, transport and insurance related to shipping
of the repaired or replacement Product or part to Customer shall be borne by Barco.
1.3
The Customer shall return, freight prepaid, the defective equipment or
subassemblies in its original packaging with the assigned RMA number for repair to
the Barco nv, MID Customer support centre (or an authorised service centre).
1.4
Replacement parts used shall be new or equivalent to new parts for the revision
level of the equipment. A replacement LCD panel will be new or similar run time. The
warranty period for the replacement parts will expire at the same moment as the
original warranty period of the equipment. All parts replaced hereunder and
returned to Barco nv, MID (or an authorised service centre) shall become the
property of Barco nv, MID (or the authorised service centre).
1.5
The repaired equipment shall be returned to the Customer, by regular freight, at
Barco nv, MID’s charge.
1.6
Barco nv, MID will replace a product that fails within 90 days after shipment from
Barco with a new one, ensuring color matching in the event of a diagnostic multi
head display configuration.
Barco aims to ship the new replacement product within 2 business days after receipt
of the Customers notification in writing.
ARTICLE 2: CONDITIONS PRECEDENT FOR WARRANTY AND ITEMS EXCLUDED FROM
WARRANTY
A. The Warranties shall apply only to the extent the Products or any parts thereof
have
(i) been transported and stored at all times in the original packaging in the
conditions as specified by Barco (such as covered and secure location, minimum and