Chapter 1: Introduction 7
Technical assistance
Introduction This topic describes how to get technical assistance.
Contacting
technical support
If assistance is required, contact your local BD Biosciences
technical support representative or supplier. Visit our website,
bdbiosciences.com, for up-to-date contact information.
When contacting BD Biosciences, have the following information
available:
• Product name and serial number
• Any error messages
• Details of recent system performance
More information • Instrument reference (page 75)
• Troubleshooting (page 76)
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