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the latest version of the Gi Fly mobile app.
4. The bike’s rmware is not updated.
Solution: Open the Gi Fly mobile app: “Social>My Gi Fly>Update.”
Alternatively, click “Settings>Check for Update.”
5. Your smartphone is out of battery.
Solution: Charge your smartphone.
6. Your Gi Fly is not activated.
Solution: Please go to the app and click “Social>My Gi Fly>Activate a new
Gi Fly.”
7. Bluetooth is turned o.
Solution: Please turn on your smartphone’s Bluetooth.
8. Your smartphone is out of the bicycle’s range.
Solution: Please move closer to the bicycle.
9. Your smartphone is trying to connect to the wrong Gi Fly.
Solution: Please go to the app and click on “Settings>Look for Gi Fly” then
choose the bicycle with the last 4 numbers of your serial number.
10. Your smartphone is not supported by Gi Fly.
Solution: Refer to the link below to see which smartphones Gi Fly supports:
http://giybike.com/downloads/GiFly-App-Tutorial.pdf
11. Another authorized user is connected to the same bike. That is, someone
who has received and accepted an invitation from the owner of the Gi Fly is
still connected to the bike.
Solution: The guest rider must disconnect from the Gi Fly. The bike will
once again be available to the owner once the guest has disconnected.
ii. I am unable to add friends.
This problem may appear for the following reasons:
1. Your smartphone does not have internet access.
Solution: Connect your smartphone to the internet so that you can operate
the app.
2. You have not updated the Gi Fly mobile app.
Solution: Update the latest version of the Gi Fly mobile app via the
App Store/Google Play.
3. You are not writing the correct name/username.
Solution: Re-input and verify the name/username of your friend.
iii. My Gi Fly does not appear within the Gi Fly mobile app.
This problem may appear for the following reasons:
1. Your bike is not charged.
Solution: Charge your bike. Please go to Section 10.A.iv.
2. You have not updated the Gi Fly mobile app.
Solution: Update the latest version of the Gi Fly mobile app via the
App Store/Google Play.
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