BKT Elektronik BPS2000v2 - Page 44

44
Operang Instrucons - BPS2000v2 Monitoring Power Distribuon Unit
14.5.2 The complaint form must contain:
• Date of reporng
• Details of Buyer/Reporng Person
• Purchase invoice number
• Arcle reference of the device
• Item/device name
• Device serial number (if any)
• Reason for complaint
Lack of the above informaon on the complaint form will result in the complaint not being
considered unl the data is completed by the Buyer/Reporng Person.
14.5.3 If the device is to be delivered to BKT ELEKTRONIK, it shall be delivered in original or substute
packaging ensuring safe transport and storage condions similar to those provided by the origi-
nal packaging.In the absence of factory packaging, the risk of damage to the device during trans-
port and storage is borne by the Buyer.
14.5.4 The claimed product should be sent back at its own expense to the address indicated in point
13.5 - (Processing warranty claims).
14.5.5 The repaired product shall be sent back to the Customer at the cost of BKT ELEKTRONIK in the
case of a jusfied complaint.
14.5.6 If the delivered product does not contain defects covered by this warranty, the Buyer shall be
immediately informed thereof.
14.5.7 A device with a defect found by the Buyer may be tested by BKT ELEKTRONIK in order to deter-
mine or locate the defect. If the tests performed do not confirm the existence of the defect
idenfied by the Buyer and do not indicate the existence of another defect not idenfied by the
Buyer covered by the warranty, BKT ELEKTRONIK reserves the right to charge the resulng costs
to the Buyer.
14.5.8 At the request of BKT ELEKTRONIK, the Buyer shall make available all technical and operaonal
documentaon related to the applicaon or installaon of the device.
14.5.9 The decision to replace the equipment or a component thereof shall be taken exclusively by BKT
ELEKTRONIK.
14.5.10 If it is not possible to replace the equipment with a new one, the customer shall be entled to
replace it with other equipment with approximate parameters or to a refund of the price paid.
14.5.11 BKT ELEKTRONIK is not obliged to provide the Buyer with a replacement device for the duraon
of the warranty repair.
14.5.12 In the event of a decision to replace a defecve device with a new one, BKT ELEKTRONIK rese-
rves the right to charge the Buyer with addional costs resulng from the failure to deliver a
complete device that was purchased, on a par with the value of the missing elements.
14.5.13 BKT ELEKTRONIK does not carry out warranty repairs at the place of installaon or use.