CHAPTER 6: TROUBLESHOOTING
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6. Troubleshooting
6.1 Calling BLACK BOX
If you determine that your ServSelect IP is malfunctioning, do not attempt to alter or
repair the unit. It contains no user-serviceable parts. Contact BLACK BOX technical
support at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete
description, including:
• the nature and duration of the problem;
• when the problem occurs;
• the components involved in the problem;
• any particular application that, when used, appears to create the problem or
make it worse; and
• the results of any testing you’ve already done.
6.2 Shipping and Packaging
If you need to transport or ship your ServSelect IP:
• Package it carefully. We recommend that you use the original container.
• If you are shipping the ServSelect for repair, make sure you include its power
cord and the cables you’re using with it. If you are returning the ServSelect
IP, make sure you include everything you received with it. Before you ship,
contact BLACK BOX to get a Return Authorization (RA) number.
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