Help
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Getting Help
The fastest way to obtain help is to go to the Blackmagic Design online support pages and check the
latest support material available for your Blackmagic Converter.
Blackmagic Design Online Support Pages
The latest manual, software and support notes can be found at the Blackmagic Design support center at
www.blackmagicdesign.com/support.
Contacting Blackmagic Design Support
If you can't find the help you need in our support material, please use the "Send us an email" button on
the support page to email a support request. Alternatively, click on the "Find your local support team"
button on the support page and call your nearest Blackmagic Design support office.
Checking the Software Version Currently Installed
To check which version of Converter Utility software is installed on your computer, open the About
Blackmagic Converter Utility window.
On Mac OS X, open Blackmagic Converter Utility from the Applications folder. Select About
Blackmagic Converter Utility from the application menu to reveal the version number.
On Windows 7, open Blackmagic Converter Utility from your Start menu. Click on the Help
menu and select About Blackmagic Converter Utility to reveal the version number.
On Windows 8, open Blackmagic Converter Utility from the Blackmagic Converter Utility tile
on your Start page. Click on the Help menu and select About Blackmagic Converter Utility
to reveal the version number.
How to Get the Latest Software Updates
After checking the version of Blackmagic Camera Utility software installed on your computer, please visit
the Blackmagic Design support center at www.blackmagicdesign.com/support to check for the latest
updates. While it is usually a good idea to run the latest updates, it is wise to avoid updating any software
if you are in the middle of an important project.
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