Problem Questions to Ask/Actions to Resolve the Problem
Picture is dark – Check that the Gain Control is set to High via the Settings menu.
If O.K., then:
– Check that the Auto Iris Level is set to the appropriate level via the Settings
menu.
If O.K., then:
– Check that the camera lens cover is removed.
If O.K., then:
– Check that the maximum Ethernet cable distance has not been exceeded.
If O.K., then:
– Restore all camera settings via the Settings menu.
Background is too
bright to see subject
– Turn on backlight compensation via the Settings menu (or by using 20 Aux
ON/OFF).
Video is rolling, noisy
or distorted
– Check the frequency.
- From the SETTINGS page, click Advanced Mode.
- Click Camera, and then click Installer Menu.
- In the Base frame rate field, choose either 25 ips or 30 ips.
– Check the integrity of all connectors and splices of the Ethernet cable.
If O.K., then:
– Contact Bosch Technical Support.
Loss of Privacy when
using Privacy Mask
– Webbrowsers, BVC or BVMS
– Press the FindHome key on the Special Functions menu in order to
align the mask back to the original position.
– Intuikey (when keyboard is connected to BVC or BVMS
– Issue a SetScene 110 command in order to align the mask back to the
original position.
No Network
Connection
– Check all network connections.
– Ensure that the maximum distance between any two Ethernet
connections is 100 m (328 ft) or less.
If O.K., then:
– If you are behind a firewall, ensure that the Video Transmission mode is set
to UDP.
– Access the Settings Web page for the IP-enabled device.
– Expand the Service Settings link, then click Network.
– Select UDP from the Video Transmission drop-down list. Then click Set.
AUTODOME 7000 Troubleshooting | en 145
Bosch Security Systems, Inc. Operation Manual 2014.04 | 2.0 | F.01U.283.679
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