Bose 850 - Page 35

35
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ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Soundbar doesn’t
connect to
bass module
Make sure your bass module is compatible with the soundbar
(see page 26).
Confirm the status light is blinking amber, indicating that the bass
module is ready to connect.
Repeat the connection process (see page 26).
Unplug the power cords for the soundbar and bass module, wait 30
seconds, and firmly plug them into the AC (mains) outlet.
Connect the bass module to the soundbar using a 3.5 mm audio
cable (see page 28).
Soundbar doesn’t
connect to
surround speakers
Make sure your surround speakers are compatible with the soundbar
(see page 26).
Confirm the status light is blinking amber, indicating that the
surround speakers are ready to connect.
Repeat the connection process (see page 26).
Unplug the power cords for the soundbar and surround speakers,
wait 30 seconds, and firmly plug them into the AC (mains) outlet.
No audio from
bass module or
surround speakers
Make sure your bass module or surround speakers are compatible
with the soundbar (see page 26).
Switch to a dierent source (see page 18).
Sound is coming
from TV speaker
Make sure that the soundbar’s HDMI cable is inserted into a port on
your TV labeled HDMI eARC (Enhanced Audio Return Channel), not
a standard HDMI port. If your TV doesn’t have an HDMI eARC port,
connect to the HDMI ARC port. If your TV doesn’t have an ARC port,
connect to the soundbar using the optical cable (see page 42).
Disconnect the HDMI cable from your TV’s HDMI eARC (or ARC) port
and reconnect it.
Unplug the power cords for the soundbar and optional bass module
or surround speakers, wait 30 seconds, and firmly plug them into the
AC (mains) outlet.
Turn o your TV speakers. Refer to your TV owner’s guide.
Decrease your TV volume to its lowest setting.
If the soundbar is connected to your TV’s HDMI eARC (or ARC) port,
make sure that Consumer Electronics Control (CEC) is enabled in
your TV system menu. Your TV may refer to CEC by a dierent name.
Refer to your TV owner’s guide.
Set CEC to Alternate On using the Bose8 app.