35
CARE AND MAINTENANCE
TAB 5TAB 4TAB 6TAB 8TAB 7English TAB 3TAB 2
Customer service
For additional help in solving problems, contact Bose
®
Customer Service. Refer to the address sheet included
with the CineMate system.
Sound is coming
from the TV
• Turn off your TV’s internal speakers. See “Setting the TV audio properly” on page 17.
• Turn down the TV volume.
Sound but no
picture
• Make sure the TV is turned on.
• Check that the correct TV/Video input is selected. See “Selecting the TV input” on page 26.
Remote control is
inconsistent or
does not work
• Check the battery to be sure it is installed properly.
• Point the remote control at the interface module.
• Relocate the interface module, making sure it is in a clear line of sight to the remote and there are no
obstructions.
• Make sure the protective film is removed from the lens on the front of the interface module.
• Check that the source button on the CineMate
®
GS series II remote flashes when a button is pressed.
• Check that the green LED on the interface module flashes when a remote power, volume, or mute button
is pressed.
• There may be more than one device code for your brand of device. Find your device and brand in the Universal
Device Codes book. Try programming another code, then check the device for improved functionality.
Problem What to do
00.Kaiser_OG.book Page 35 Friday, June 24, 2011 2:48 PM
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