Basic Troubleshooting Guide
62
Basic Troubleshooting Guide
Troubleshooting Chart
Problem Cause Remedy
Transfer ribbon
creases.
Transfer ribbon is too
wide.
Use a transfer ribbon slightly
wider than the width of label.
Print image has
smears or voids.
Printhead is dirty. Refer to Cleaning the Printhead
and Media Feed Rollers on
page 60.
Temperature is too high. Decrease temperature through
the software.
Combination of labels
and transfer ribbon is
incorrect.
Use a different type of ribbon.
Printer does not stop
after transfer ribbon
runs out.
Thermal printing is
chosen in the software.
Change to thermal transfer
printing.
Printer prints a
sequence of
characters instead of
the label format.
Printer is in ASCII Dump
mode.
Cancel the ASCII Dump mode.
Printer transports
label media, but
transfer ribbon does
not move.
Transfer ribbon
incorrectly inserted.
Check and, if necessary, correct
the transfer ribbon web and the
orientation of the label.
Combination of labels
and transfer ribbon is
incorrect.
Use a different type of ribbon.
Printer only prints
every second label.
Size setting in the
software is too large.
Change the size in the software.
Vertical white lines
appear in the print
image.
Printhead is dirty. Refer to Cleaning the Printhead
and Media Feed Rollers on
page 60.
Printhead is defective
(heat element failure).
Call for service. The printhead
should always be replaced by a
qualified and properly trained
technician.
Horizontal white lines
appear in the print
image.
Printer is used with
backfeed > smart
in the Tear-off or Peel-off
mode.
Always set
backfeed > in the
setup menu. Refer to Setup
Menu on page 47.
Print image is
irregular, one side is
lighter.
Printhead is dirty. Refer to Cleaning the Printhead
and Media Feed Rollers on
page 60.
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