11
Dispense Hot Water and Activate Child Safety Lock
CAUTION: This unit dispenses water at temperatures that can cause severe burns. Avoid direct contact with hot
water. Keep children and pets away from the unit while dispensing. Never allow children to dispense
hot water without proper and direct supervision. Disable the heating feature by switching the heating
convenience switch to the O position.
NOTE: Water will take approximately 15-20 minutes after plugging in and turning on to reach its hottest
temperature.
1. This water dispenser is equipped with a child safety feature in order to prevent inadvertent dispensing. To
disable the child safety lock feature, press the lock button.
2. To dispense hot water, place a drinking glass or container under the tap and press the hot water button.
3. Release the button when your container is full.
Troubleshooting
Problem Solution
The cold water is not
cold.
• It takes up to one hour after setup to dispense cold water.
• Make sure the power cord is properly connected to a working
outlet.
• Make sure the back of the dispenser is at least 20 cm from a wall
and there is free airflow on all 20 cm sides of the dispenser.
• Make sure green power switch on back of dispenser is On.
• If water still isn’t cold, call customer service at +1 844-257-4103 for
assistance.
The hot water is not hot.
• It takes 15-20 minutes after setup to dispense hot water.
• Make sure the power cord is properly connected to a working
outlet.
• Make sure red power switch on back of dispenser is On.
The nightlight is not
working.
• Make sure the power cord is properly connected to a working
outlet
• Make sure the nightlight power switch on back of dispenser is On.
The dispenser is noisy.
• Ensure the dispenser is located on a level surface.
• The heating tube may be generating a slight noise. This is normal.
The machine is not
dispensing water.
• The dispenser has become too cold and the lines are blocked
by ice. Turn the cooling switch o for at least 4 hours to allow the
water in the lines to thaw.
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