Troubleshooting
43
B
Error animation B
Error animations display step-by-step 
instructions when paper gets jammed. You 
can read the steps at your own pace by 
pressing c to see the next step and d to go 
backward.
Document jam 
(DCP-J715W only) B
Documents can jam in the ADF unit if they are 
not inserted or fed correctly, or if they are too 
long. Follow the steps below to clear a 
document jam.
Document is jammed in the top of the 
ADF unit
B
a Take out any paper from the ADF that is 
not jammed.
b Open the ADF cover.
c Pull the jammed document up and to the 
left.
 
d Close the ADF cover.
e Press Stop/Exit.
To avoid future document jams close the 
ADF cover correctly by pushing it gently in 
the middle.
 
Document is jammed inside the ADF 
unit
B
a Take out any paper from the ADF that is 
not jammed.
b Lift the document cover.
c Pull the jammed document out to the 
left.
 
d Close the document cover.
e Press Stop/Exit.