Troubleshooting
61
B
Copying Difficulties
Difficulty Suggestions
Vertical black lines or streaks
appear in copies. (DCP-T700W)
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip. Clean the glass strip, scanner glass, white bar and white plastic above
them. (See Cleaning the scanner glass on page 36.)
Black marks or spots appear in
copies.
Black marks or spots on copies are typically caused by dirt or correction fluid on
the scanner glass. Clean the scanner glass and white plastic above it. (See
Cleaning the scanner glass on page 36.)
Copies are blank. Make sure you are loading the document correctly. (See Loading documents
on page 20.)
Poor copy results when using the
ADF. (DCP-T700W)
Try using the scanner glass. (See Using the scanner glass on page 21.)
Fit to Page does not work correctly. Make sure the document is not skewed on the scanner glass.
Reposition the document and try again.
Scanning Difficulties
Difficulty Suggestions
TWAIN or WIA errors appear when
starting to scan. (Windows
®
)
Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
your scanning application.
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
Make sure the Brother TWAIN driver is chosen as the primary source.
You can also scan documents using the ICA Scanner Driver.
(See Software and Network User’s Guide.)
Poor scanning results when using
the ADF. (DCP-T700W)
Vertical black lines appear in
the scanned data.
Clean the white bar in the ADF and the glass strip underneath it.
(See Cleaning the scanner glass on page 36.)
Try using the scanner glass. (See Using the scanner glass on page 21.)
Software Difficulties
Difficulty Suggestions
Cannot install software or print.
(Windows
®
)
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
“Device Busy” Make sure the machine is not showing an error message on the LCD.
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