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Print Quality Difficulties
Difficulty Suggestions
Poor print quality. Check the print quality. (See Checking the print quality on page 56.)
Make sure that the Media Type setting in the printer driver or the Paper Type
setting in the machine’s menu matches the type of paper you are using.
(See Paper Type on page 15.)
For more information, see Software and Network User’s Guide: Change the Media
Type (Windows
®
) or Change the Media Type (Macintosh).
Make sure that your ink are fresh. The following may cause ink to clog:
The expiration date written on the bottle package has passed.
The ink has been in your machine for over six months.
The ink bottle may not have been stored correctly before use. Store the ink
bottle on a level surface in a cool, dark place.
Make sure you are using Genuine Brother Ink. Using non-Brother supplies may
affect the print quality, hardware performance, and machine reliability.
Make sure you are using one of the recommended types of paper.
(See Acceptable paper and other print media on page 15.)
Check the room temperature. The recommended environment for your machine is
between 68 F to 91 F (20 C to 33 C).
The printout is faint, even after
refilling with Genuine Brother Ink.
The refilled ink may not have reached the print head.
Perform the following special cleaning operation:
Press Menú (Menu) and then press a or b and the OK button to select 1.Ink >
2.Cleaning.
Press and hold down Menú (Menu), while pressing OK. The machine will begin
its cleaning procedure.
This cleaning method requires enough ink to fill the ink delivery tubes. Before
cleaning, refill all ink tank colors.
White horizontal lines appear in text
or graphics.
Clean the print head. (See Cleaning the print head on page 56.)
Make sure you are using Genuine Brother Ink.
Try using the recommended types of paper.
(See Acceptable paper and other print media on page 15.)
To prolong print head life, provide the best ink economy and maintain print quality,
we do not recommend unplugging the machine frequently and/or leaving the
machine unplugged for extended periods of time. We recommend using to
power down the machine. Using allows minimal power to the machine,
resulting in periodic, but less frequent, cleaning of the print head.
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