Brother P-touch 9700PC - Troubleshooting; Q & a

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Troubleshooting
For printer troubleshooting, refer to the following list of possible problems.
Q & A
Problem Solution
The printer does not print.
A printing error is received.
Check that the interface cable is connected correctly, the tape
cassette is installed correctly, and the tape compartment
cover is closed.
While printing, striped tape appears.
The tape cassette is empty.
Refer to “Installing the tape cassette” (→ P. 15) and install
a new tape cassette.
There is about 1” of blank space at the
leading edge of each printed label.
Most TZ labels have a clear laminate top layer. This durable
laminate helps the label withstand abrasion, fading and wet
conditions providing a crisp, readable image. The process
of adding this laminate layer results in the leading edge of
blank space. Adjusting the label’s margin or using the chain
printing feature may reduce the amount of blank space.
The power button does not light up or
flash.
• Check that the main power switch on the back of printer
is on.
• Check that the power supply and adapter cord is connected
correctly. If the power button still does not light up or flash,
contact the retail outlet where the printer was purchased or
your local authorised service center.
The printed label contains a blank
horizontal line.
There may be some dust on the print head.
Refer to “Maintenance” (→ P. 36) and clean the print head
and head roller.
After the labels are cut, they are not
ejected from the printer correctly.
The cutter blade may be dirty.
Refer to “Maintenance” (→ P. 36) and clean the cutter.
A data transmission error appears on
the computer.
• The wrong port may be selected.
For Windows
®
, select the correct port from the “Print to
the following port” list in the printer Properties dialog box.
For a USB connection, select “USB00n”.
• Is someone printing via network?
If you try to print while other users are printing large
amounts of data, the printer is unable to accept your print
job until the ongoing printing is finished. In such situations,
restart the print job after the other jobs are completed.
• The baud rates for the computer and the printer may not
be the same. Refer to “Setting the computer baud rate”
(→ P. 35) and change the baud rate.