Within the 12 month guarantee period:
If you experience difficulty using the product, prior to
returning it, please read the ‘Help’ section beginning on
page 43, or contact the BT Studio 1100 Helpline on
0870 605 8047, 8am–8pm, Monday to Saturday and
10am–3pm, Sunday.
In the unlikely event of a defect occurring, please follow
the Helpline’s instructions for replacement or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period
has ended, the repair must meet the approval
requirements for connection to the telephone network. We
recommend that you contact BT’s approved repair agent,
Helpdesk Solutions on
08702 405029 or a local
qualified repairer.
Returning your phone
If the Helpline is unable to remedy your problem they
will ask you to return the product. Where possible, pack
the product in its original packaging. Please remember
to include all parts, including the line cords, power
supply units and the original batteries. (Please note that
we cannot take responsibility for goods damaged in
transit.) Please obtain and keep proof of posting from
the Post Office.
General information 51
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