iNetVu New Gen Troubleshooting Guide
C-COM Satellite Systems Inc.
Step 2:
• Our next step is to test voltage on the hardware to determine if our power source is making it
all the way up to the LNB.
• Starting with the Modems port, disconnect the coax cable and using a volt meter to
determine if the modem is outputting voltage. Please check with your ISP or satellite modem
provider to determine what the normal output should be.
• If no voltage is displayed, please exchange the modem or contact your service provider.
• If proper voltage is displayed, reconnect the cable and proceed to Step 3.
Step 3:
• Disconnect the coax cable going into the “TX” cable on the antenna.
• Measure voltage on this cable. If the voltage does not match the output of the Modem, replace
the cable.
• If the voltage does match, reconnect the cable and proceed to Step 4.
Step 4:
• Disconnect the “TX” coax connected to the TRIA.
• Measure voltage on this cable. If the voltage does not match the Modems output, it concludes
it’s an issue with the internal wire. Please contact C-COM Technical Support for assistance.
• If the voltage does match, it concludes the TRIA is the issue. Please replace the TRIA and try
again.
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