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C-Com iNetVu 755 User Manual

C-Com iNetVu 755
68 pages
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2015
Revision 3.0
C-COM Satellite Systems
5/25/2015
iNetVu New Generation Ka-Band
Troubleshooting Guide

Table of Contents

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C-Com iNetVu 755 Specifications

General IconGeneral
BrandC-Com
ModeliNetVu 755
CategoryAntenna
LanguageEnglish

Summary

Introduction to iNetVu Troubleshooting

About This Manual

Provides an overview of the manual's purpose, scope, and availability of electronic versions for troubleshooting iNetVu Mobile Systems.

7000 Controller Software and Firmware Upgrade

Uninstalling Current Software

Details the steps required to remove existing iNetVu software before performing an upgrade.

Installing 7000 Series Controller Software

Provides a step-by-step guide for installing the latest software version for the 7000 series controller.

iNetVu Setup Wizard Configuration

Explains the guided setup process for configuring the iNetVu system, including firmware updates.

Verifying Software and Firmware Upgrade

Outlines the procedure to confirm that the software and firmware updates have been completed successfully.

Jam Errors Troubleshooting

EL Jam Error: Platform Not Moving

Diagnoses Elevation (EL) jam errors when the mobile platform fails to physically move.

EL Jam Error: Angle Stalled

Addresses Elevation (EL) jam errors where the platform moves but the angle does not change.

AZ Jam Error: Platform Not Moving

Diagnoses Azimuth (AZ) jam errors when the mobile platform fails to physically move.

AZ Jam Error: Angle Stalled

Addresses Azimuth (AZ) jam errors where the platform moves but the angle does not change.

Over Current Protection

Over Current Protection Error Codes

Explains over current errors (0x9003 EL, 0x9004 AZ) and identifies current spikes as the primary cause.

Sensor Errors

Troubleshooting Sensor Errors (0x8911)

Guides users through diagnosing sensor errors, including checking connections and component functionality.

Compass Functionality

Compass Value Accuracy Issues

Identifies foreign objects as causes for inaccurate compass readings and suggests initial diagnostic steps.

Restoring the Compass Calibration

Details the procedure to reset or restore the compass calibration if accuracy problems persist.

GPS System

Troubleshooting GPS Failures (0x8914)

Guides users through diagnosing GPS failure errors, covering common causes like antenna connection and obstruction.

Stow Operation

Stow Failed Error (0xA003 / 0xA006)

Troubleshooting errors occurring when the platform fails to complete the stow sequence correctly.

Can't Stow (EL Limit) Error (0x8010)

Diagnosing errors when the platform cannot stow due to issues with the Elevation (EL) limit switch.

Stow Limit Switch and Component Testing

Procedures to test limit switches, wiring harness, sensor cable, and controller for stow-related faults.

RF Signal Loss

RF Too Low or TRIA Not Beeping

Diagnoses problems related to low RF signal strength or a non-beeping TRIA during satellite search (Error 0x8915).

RF Signal Not Detected (Single IFL Cable)

Troubleshooting steps for single IFL cable setups when the RF signal is not detected.

RF Signal Not Detected (Dual IFL Cable)

Troubleshooting steps for dual IFL cable setups when the RF signal is not detected.

Modem Communication

No Modem Communication Troubleshooting

Guides users in resolving issues where the controller fails to establish communication with the modem.

Cannot Find Satellite

Troubleshooting Satellite Acquisition Issues

Identifies potential causes and solutions for the system's inability to locate and lock onto a satellite.