iNetVu New Gen Troubleshooting Guide
C-COM Satellite Systems Inc.
Table of Contents
INTRODUCTION ...................................................................................................................... 8
7000 CONTROLLER SOFTWARE & FIRMWARE UPGRADE ............................................... 9
UNINSTALLING THE CURRENT SOFTWARE ................................................................................. 10
INSTALLING THE 7000 SERIES CONTROLLER SOFTWARE VERSION 7.5.8 ..................................... 11
THE INETVU SETUP WIZARD .................................................................................................... 14
VERIFYING THE UPGRADE COMPLETED SUCCESSFULLY ............................................................. 19
JAM ERRORS ........................................................................................................................ 20
ERROR 0X9006 - EL JAM ERROR ............................................................................................. 21
1. If the Mobile Platform doesn’t physically move ........................................................... 21
2. If the Mobile Platform physically moves but the angle doesn’t change ....................... 23
ERROR 0X9007 - AZ JAM ERROR ............................................................................................ 26
1. If the Mobile Platform doesn’t physically move ........................................................... 26
2. If the Mobile Platform physically moves but the angle doesn’t change ....................... 28
OVER CURRENT PROTECTION ........................................................................................... 31
0X9003 --- EL OVER CURRENT ................................................................................................ 32
0X9004 --- AZ OVER CURRENT ................................................................................................ 32
SENSOR ERRORS ................................................................................................................ 33
ERROR 0X8911 - SENSOR ERRORS ....................................................................................... 34
S
ENSOR CABLE AND INTERNAL HARNESS CONTINUITY TEST FOR EL TILT .................................... 35
S
ENSOR CABLE AND INTERNAL HARNESS CONTINUITY TEST FOR AZ ENCODER ........................... 37
COMPASS .............................................................................................................................. 39
COMPASS VALUE IS NOT ACCURATE .......................................................................................... 40
RESTORING THE COMPASS ...................................................................................................... 41
GPS ........................................................................................................................................ 42
ERROR 0X8914 - GPS FAILED .............................................................................................. 43
STOW ..................................................................................................................................... 45
ERROR 0XA003 / 0XA006 - STOW FAILED .............................................................................. 46
Step 1: Testing the Limit Switch. ........................................................................................ 47
Step 2: Testing the Wiring Harness. ................................................................................... 48
Step 3: Testing the Sensor Cable. ..................................................................................... 48
Step 4: Testing the 7000 Controller. ................................................................................... 49
ERROR 0X8010 - CAN'T STOW (EL LIMIT) .............................................................................. 50
Step 1: Testing the Limit Switch. ........................................................................................ 51
Step 2: Testing the Wiring Harness. ................................................................................... 51
Step 3: Testing the Sensor Cable. ..................................................................................... 52
Step 4: Testing the 7000 Controller. ................................................................................... 53
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