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8.1 Types of Errors
The diagnostic system indicates on the touchscreen display if an error
has occurred. The printer is set into one of the three possible error states
according to the type of error.
State Display Button
Correctable error
Continue, Cancel
Display ashes red
Irrecoverable error
Cancel
Display ashes red
Critical fault
Cancel
Display ashes red
Table 3 Error States
8.2 Problem Solution
Problem Cause Remedy
Horizontal white lines in the
print image
Printer is used with the
backfeed > smart in
the cut or
peel-off mode
Set the backfeed >
always in the setup.
Conguration Manual.
(not for devices with
perforation cutter)
Print image has smears or
voids
Printhead is dirty Clean the printhead
7.2 on page 23
Temperature too high Decrease temperature
via software.
Unsuitable combination
of labels and transfer
ribbon
Use different type of
ribbon.
Printer only prints every
second label
Setting of the size in the
software is too large.
Change the size in the
software.
Printer prints a sequence
of characters instead of the
label format
Printer is in ASCII dump
mode
Cancel the ASCII dump
mode.
Transfer ribbon wrinkles Transfer ribbon feed
path not adjusted
Adjust transfer ribbon
feed path 4.5 on page
19
Transfer ribbon too wide Use transfer ribbon only
a little wider than the
labels
8 Fault Correction
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