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Error message Cause Remedy
Protocol
error
Printer has received an
unknown or invalid command
from the computer, e.g.
the command to perform a
cut although a cutter is not
mounted
Select Continue to skip the
command or
select Cancel to cancel the print
job.
Read error
Read error when reading
from the data medium.
Check data medium.
Backup data, reformat medium.
Structural
err.
Error in the le list of the
data medium, data access is
uncertain.
Format data medium.
System Error
e.g. FPGA defective, invalid
setup, voltage error
Switch the printer off and then
on. Please note error details
shown on the display.
If error recurs call service.
Unknown card
Data medium not formatted. Format data medium.
Type of data medium not
supported.
Use different type of data
medium.
USB error
e.g. Too much current, no
reaction, unknown device
Do not use the USB device.
Write error
Hardware error Repeat the write process,
reformat card.
Write
protected
Data medium write protection
is activated.
Deactivate the write protection.
Table 5 Error Messages and Fault Correction
8 Fault Correction