After filling or refilling the spa:
a jet pump is operating, but
water is not flowing from any
of its jets.
• Pump is not properly primed. 1. Turn off power to the spa at the breaker and remove the equipment
compartment door (as seen on page 25).
2. Loosen the union on the top of the pump(s) (as seen on page 25) to
allow the air to escape, the hand-tighten the union(s).
3. Turn power back on, activate the pump and check to make sure
union is tight enough to keep it from leaking. Re-install pump and
equipment doors.
OR:
• Remove and reinstall the SPA FROG cap.
67
SPA TROUBLESHOOTING
If your spa doesn’t seem to be working the way you believe it should, please review the “start-up” and “operation” instructions in this manual. If this doesn’t help you
correct the problem, follow the appropriate instructions below. If the problem still is not resolved, call your Caldera dealer.
GENERAL OPERATION TROUBLESHOOTING GUIDE FOR GENEVA
TM
, NIAGARA
®
, TAHITIAN
®
,
ELATION
®
, ASPIRE
®
, MOOREA
®
, HAWAIIAN, MARTINIQUE
®
, KAUAI
®
Problem Probable causes Solutions
Entire spa is inoperative
Jets weak or surging
All lights inoperative
Single light inoperative
Flashing “TEMP” on main
control panel
Four flashing lines on the
main control panel
Spa not heating properly
Pump motor will not function
Noisy pump or motor
Pump motor runs, but low or
no water/jet pressure
Diverter valves are difficult
to turn
• Power failure
• GFCI tripped
• Heater high limited thermostat tripped
• Spa Lock activated
• Spa water level too low
• Filter clogged
• Air valves are closed
• Spa lock activated
• Light wiring to control box faulty or interface
is faulty
• Light wiring faulty
• Main light assembly is faulty
• Light wiring not attached to fiber optic harness
• Dirty Filter
• Low water level
• Pressure switch problem
• Temperature sensor problem
• Heater high limit thermostat tripped
• Temperature set too low
• Spa cover improperly positioned
• Dirty Filter
• Summer Timer On
• Motor overload condition
• Control switch failure if jet symbol does not
come on
• Low water level
• Air control valve closed or blocked
• Low water level
• Dirty filter cartridge
• Jet blocked
• Clogged suction or skimmer basket
• Sand or grit inside valves
• Check power source
• Reset GFCI; call for service if it will not reset
• Disconnect power for at least thirty seconds to reset heater high limit. If it
will not reset, check for clogged filters. If tripping continues, call for service
• Deactivate spa lock
• Add water
• Clean filter
• Open air valves
• Deactivate spa lock
• Call for service
• Call for service
• Remove panel, reattach the LED light to the fiber optic harness
• Clean filter
• See Start Up Section In Owner’s Manual
• Disconnect power for at least thirty seconds. If flashing continues after
power up, call for service
• Disconnect power for at least thirty seconds to reset heater high limit. If it
will not reset, check for clogged filter. If tripping continues, call for service
• Set control panel to a higher temperature
• Align spa cover
• Clean filter
• Turn summer timer mode to off position
• Let cool for one hour. Motor overload will reset automatically. If Problem
persists, contact your Caldera dealer
• Disconnect spa and contact your Caldera dealer
• Add water to normal level (2.5cm or1 inch above highest jet)
• Open or clean air valve
• Add water to normal level (2.5cm or1 inch above highest jet)
• Clean filter cartridge
• Remove jet face eyeball and clean orifice
• Clean suction cover or skimmer basket
• Clean and lubricate valve per diverter valve maintenance instructions
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