Symptom Possible cause Suggested action
Test page fails to
print
Faulty hard disk drive Replace the hard disk drive.
If replacing the hard disk drive does not correct the problem, make
sure you install the old hard disk drive back into the imagePRESS
Server.
imagePRESS Server
appears in the list of
printers on the cus-
tomer’s workstation,
but certain jobs do
not print
PostScript error Make sure that Print to PostScript Error in Setup is set to Yes.
Check for error messages on the imagePRESS Server output.
Application problem 1. Print a job from a different application to determine if the prob-
lem is associated with a particular application.
2. Make sure that the connection between the imagePRESS
Server and the workstation is working by downloading a test
page from the workstation or printing a simple file, such as a
text file.
3. Resend the problem file.
Configuration page is
completely or mostly
blank
• Missing, incorrect, or faulty DIMM
• Corrupted system software
1. Check the DIMM and reseat them to remove any oxidation on
the connectors.
2. Reinstall system software.
3. Replace the motherboard.
A print job stalls or
stops after one or a
few pages
PostScript or application error 1. Cancel the imagePRESS Server print job.
2. If this fails to clear the problem, power off/on the printer.
Missing, incorrect, or faulty DIMM(s), or faul-
ty DIMM connections
1. Power off the imagePRESS Server; check for missing DIMMs
and reseat the DIMMs to remove any oxidation on the con-
nectors.
2. Replace the motherboard.
Color quality is not
consistent
Problem with the printer Test the printer and service, if necessary (see the service docu-
mentation that accompanies the printer).
File or application problem 1. Print a different color test page from another application.
2. If the quality of the test page is good, there may be a file or
application problem.
Out of calibration or calibration information/
curves on the active partition are corrupted
1. If you suspect that a custom calibration setting is causing the
problem, reset the calibration setting to its default measure-
ments:
In Command WorkStation > Device Center > General > Tools,
click Manage.
Calibrator opens.
In Calibrator, select the calibration setting that you suspect is
causing the problem, and then click View Measurements.
Click Reset to Default Measurements, and then click Yes to
confirm.
If resetting to default calibration does not solve the problem,
you may need to service the printer.
2. If restoring default measurements fixes the color quality, the
custom calibration may have been the cause of the problem.
Request that the site administrator recalibrate the imagePRESS
Server. For details, see Color Printing, which is part of the
user documentation set.
3. If the problem persists after recalibration, the calibration infor-
mation on the hard disk drive may be corrupt. Reinstall system
software.
4. If the problem persists, the hard disk drive may be corrupt.
Verify that all hard disk drive cabling is correct.
5. If hard disk drive cabling is correct, you may need to replace
the hard disk drive.
Print quality is poor Missing or outdated printer description file Make sure that the appropriate printer description file is installed.
For information about printer files, see Printing, which is part of the
user documentation set.
Application cannot find the appropriate print-
er description file
Problem with the printer Test the printer and service, if necessary (see the service docu-
mentation that accompanies the printer).
5. TROUBLESHOOTING
74
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