Canon imagePROGRAF iPF680 - Online Limited Warranty Credit Inquiry

imagePROGRAF iPF685/680 Service Guide
imagePROGRAF iPF685/680 Service Guide August 2014
Page 24
C. Online Limited Warranty Credit Inquiry
The Online Warranty Credit Inquiry allows your dealership to check,
download, and print details of e-Tag credits.
To acquire access to the Online Warranty Credit Feature, please contact your
dealership’s ISG Central Dealer Administrator or your Canon Regional office
for assistance.
To view your Online warranty credits, log onto the ISG Central web site.
Go to the Canon Network Access (CNA) site to view e-Tag warranty credit
information.
After authorization, parts and labor credits are posted the following business
day.
To check the status of e-Tag Claims already submitted, go to the table in
Figure 4 – eSupport e-Tag Warranty Claim Console.
This table allows you to check the status of your claims. To view the details of
the e-Tag claim form, simply double-click any record.
IMPORTANT: e-Tag claims are connected to the e-support ID number of the
individual who entered the claim data. Therefore, it is recommended that one
individual enter and manage e-Tag warranty claims from your dealership.
Figure 5 – ISG Central Homepage