Canon imagePROGRAF iPF680 - Page 5

imagePROGRAF iPF685/680 Service Guide
imagePROGRAF iPF685/680 Service Guide August 2014
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VII. Authorized Servicer Offerings ......................................................................................................... 19
A. ASCR (Authorized Servicer Customer Registration) System ........................................................ 19
1. ASCR Registration Process ...................................................................................................... 20
2. Dispatch by CITS ...................................................................................................................... 20
3. Warranty Marketing Program .................................................................................................... 21
4. Unregistered Serial Numbers ................................................................................................... 21
5. Warranty Labor Compensation ................................................................................................. 21
B. e-Tag Warranty Claim Console ...................................................................................................... 22
C. Online Limited Warranty Credit Inquiry .......................................................................................... 24
VIII. Suggested End-User Customer Service Offerings ........................................................................ 26
A. End User Limited Warranty Support .............................................................................................. 26
1. Canon imagePROGRAF Large Format Printer Limited Warranty ............................................ 26
2. Canon imagePROGRAF Printhead Limited Warranty .............................................................. 26
B. On-Site Service .............................................................................................................................. 26
C. Post Warranty Support ................................................................................................................... 26
D. Time and Material Service ............................................................................................................. 26
E. eCarePAK Extended Service Plan ................................................................................................. 27
F. imagePROGRAF Web Support (End-User) ................................................................................... 27
IX. Product Technical Support Offerings ............................................................................................. 28
A. Authorized Service Providers ......................................................................................................... 28
B. Authorization Policy ........................................................................................................................ 28
C. Canon USA e-Support Center Web site ........................................................................................ 28
D. Canon USA ISG Central Web site ................................................................................................. 29
X. Canon USA Technical Support Center Call Escalation ................................................................. 31
XI. Appendix ............................................................................................................................................ 32
A. Specifications ................................................................................................................................. 32
B. Canon imagePROGRAF Large Format Printer Limited Warranty ................................................. 35
C. Canon imagePROGRAF Printhead Limited Warranty ................................................................... 36
D. List of Tables .................................................................................................................................. 37
E. List of Figures ................................................................................................................................. 37