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Tr oubleshooting
8
When You Cannot Obtain Appropriate Printout Results
The printer stopped printing during a job.
Cause There is data remaining in the memory (the (Job) indicator is on).
Remedy Press the (Online) key to place the printer offline, then select FORM FEED
in the RESET to output all the data remaining in the memory. (See "Canceling a
Job," on p. 3-16)
The indicators on the control panel do not come on.
Cause 1 The printer is not ON.
Remedy Turn the printer ON.
Cause 2 The printer is in Power Save Mode.
Remedy The printer will be ready to print after you send print data or press any key on
the control panel.
The keys on the control panel do not function.
Cause There is data remaining in the memory (the (Job) indicator is on).
Remedy Press the (Online) key to place the printer offline, then select FORM FEED
in the RESET menu. (See "Canceling a Job," on p. 3-16)
A paper jam occurs each time you print.
Cause 1 The amount of the paper loaded in the paper cassette exceeds the load
limitation.
Remedy Reduce the amount of paper to within the load limitation and print again. (See
"Loading Paper in the Paper Cassette," on p. 4-17)
Cause 2 Paper is not loaded properly in the paper cassette or multi-purpose tray.
Remedy Load the paper properly and print again. (See "Loading Paper in the Paper
Cassette," on p. 4-17, "Loading Paper in the Multi-purpose Tray," on p. 4-33)
Cause 3 Unusable paper is loaded in the paper cassette or multi-purpose tray.
Remedy Replace the paper with one that can be used and print again. (See "Paper
Requirements," on p. 4-2)
Cause 4 You are using UFR II Printer Driver, and you loaded custom paper of its
long edges 215.9 mm or less and printed when TRAY PAPER SIZE,
CASSETTE1 SIZE, or CASSETTE2 SIZE in the FEEDER MENU options in
the SETUP menu was set to MIXED SIZE.
Remedy Load the paper in landscape orientation, then print again.
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