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Canon pro-10s series User Manual

Canon pro-10s series
502 pages
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PRO-10S series
Online Manual
Read Me First
Useful Functions Available on the Machine
Overview of the Printer
Printing
Troubleshooting
English

Table of Contents

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Do you have a question about the Canon pro-10s series and is the answer not in the manual?

Canon pro-10s series Specifications

General IconGeneral
Print TechnologyInkjet
Maximum Resolution4800 x 2400 dpi
Ink TypePigment-based
Number of Ink Cartridges10
Dimensions689 x 385 x 215 mm
Weight20 kg
Borderless PrintingYes
Operating System CompatibilityWindows, macOS
ConnectivityUSB, Ethernet, Wi-Fi
Supported Media SizesA3+, A3, A4, Letter, Legal
Direct PrintingYes, via PictBridge
Ink Droplet Size4 pl
Paper Weight64 to 300 g/m²
Display3.0-inch LCD

Summary

Read Me First

Notes on Online Manual Usage

Guidelines for using the online manual, including copyright and usage restrictions.

How to Print

Instructions on how to print the online manual content using browser print functions.

Symbols Used in This Document

Trademarks and Licenses

Search Tips

Notes on Operation Explanations

Useful Functions Available on the Machine

Print Photos Easily Using My Image Garden

Learn how to organize and print photos using My Image Garden software.

Create and Print Personalized Disc Labels (CD/DVD/BD) Easily and Beautifully

Instructions for creating and printing custom labels for discs using My Image Garden.

Download a Variety of Content Materials

Information on accessing CREATIVE PARK and CREATIVE PARK PREMIUM for free print materials.

Print Items with Easy-PhotoPrint+ (Web Application)

Details on creating and printing personalized items using a web application.

Connection Methods Available on the Printer

Overview of available printer connection types: Wireless, Wired, and USB.

Print Professional Photos Using Print Studio Pro

Information on using Print Studio Pro for professional photo printing tasks.

Using PIXMA Cloud Link

Connect your printer to cloud services for various functions without a computer.

Printing from AirPrint Compliant Device

Instructions for wirelessly printing from Apple devices using AirPrint.

Checking Printer Information

How to check printer status and execute utility functions via smartphone, tablet, or computer.

Print Easily from a Smartphone or Tablet with PIXMA Printing Solutions

Guidance on printing photos wirelessly from smartphones or tablets using PIXMA Printing Solutions.

Printing with Windows RT

Instructions for printing from Windows RT devices by connecting the printer to the network.

Restrictions

Notice for Web Service Printing

Using PIXMA Cloud Link

Using PIXMA Cloud Link from Your Smartphone, Tablet, or Computer

Steps to use PIXMA Cloud Link from various devices.

Using PIXMA Cloud Link from Your Smartphone, Tablet, or Computer

Before Using Canon Inkjet Cloud Printing Center

Prerequisites and important considerations before using the cloud printing service.

Preparations Before Using Canon Inkjet Cloud Printing Center

Steps required to prepare and register for the Canon Inkjet Cloud Printing Center.

Using Canon Inkjet Cloud Printing Center

Instructions on how to log in and use the Canon Inkjet Cloud Printing Center service.

Adding a Printer

Procedure for adding multiple printers to your Canon Inkjet Cloud Printing Center account.

Adding a PIXMA Cloud Link User

Steps to add additional users to share a printer with PIXMA Cloud Link.

Troubleshooting Canon Inkjet Cloud Printing Center

Solutions for common issues encountered with the cloud printing center.

Before Using Canon Inkjet Cloud Printing Center

Requirements for Canon Inkjet Cloud Printing Center operation

Preparations Before Using Canon Inkjet Cloud Printing Center

Canon Inkjet Cloud Printing Center window

Description of the Login screen

Details about the login screen interface for the cloud printing center.

Description of the Main screen

Explanation of the main screen layout and functions after logging into the cloud center.

Description of the Main screen

If you are using a smartphone or tablet

Interface and functionality details specific to smartphone or tablet usage.

If you are using a PC

Interface and functionality details specific to PC usage.

If you are using a PC

(1) Mng. printer (Select printer) button

How to manage printers, including checking information and adding/deleting printers.

(1) Mng. printer (Select printer) button

(2) Manage users button

Using Canon Inkjet Cloud Printing Center

Adding a Printer

Adding a PIXMA Cloud Link User

Adding a user

Procedure to add new users to the PIXMA Cloud Link service for printer sharing.

Troubleshooting Canon Inkjet Cloud Printing Center

Printing from AirPrint Compliant Device

Deleting a Print Job

AirPrint Troubleshooting

Checking Printer Information

Printer status

Displays ink amount, status, and detailed error information for the printer.

Utilities

Allows setting and executing printer utility functions like cleaning.

AirPrint settings

Allows specifying Apple AirPrint settings and position information.

IJ Cloud Printing Center setup

Allows registration or deletion of registration for IJ Cloud Printing Center.

Security

Allows setting the Administrator's password and operation restrictions.

Records of use

Displays a record of printer usage, such as the number of pages printed.

Firmware update

Allows updating the firmware and checking version information.

Manual (Online)

Displays the online manual for the printer.

Print Easily from a Smartphone or Tablet with PIXMA Printing Solutions

Printing with Windows RT

Overview of the Printer

Safety Guide

Covers essential safety information and precautions for printer operation.

Main Components and Basic Operations

Details on printer parts and fundamental operational procedures.

Loading Paper

Instructions and guidelines for loading various paper types into the printer.

Placing a Printable Disc

Procedures for placing and handling printable discs for direct printing.

Replacing an Ink Tank

Steps and precautions for replacing ink tanks in the printer.

Maintenance

Procedures for maintaining printer performance and print quality.

Information about Network Connection

Guidance on network setup and connectivity for the printer.

Tips for Ensuring Optimal Printing Quality

Advice and best practices for achieving the best possible print results.

Legal Limitations on Use of Your Product and Use of Images

Information on legal restrictions regarding printing certain types of documents or images.

Specifications

Technical details and specifications of the printer model.

Safety Guide

Safety Precautions

Essential safety instructions for operating and handling the printer.

Regulatory and Safety Information

Compliance information, FCC notices, and safety standards.

Main Components and Basic Operations

Main Components

Identification and overview of the printer's main physical parts.

About the Power Supply of the Printer

Information regarding the printer's power connection and handling.

Main Components

Front View

Diagram and description of the printer's front view components.

Rear View

Diagram and description of the printer's rear view components.

Inside View

Diagram and description of the printer's internal components.

About the Power Supply of the Printer

Confirming that the Power Is On

How to verify that the printer is powered on correctly.

Turning the Printer On and Off

Procedure for safely turning the printer on and off.

Notice for the Power Plug/Power Cord

Important safety notices regarding the power plug and cord.

Notice for Unplugging the Power Cord

Procedure and precautions for unplugging the power cord.

Loading Paper

Loading Paper

General instructions and sections related to loading paper.

Placing a Printable Disc

Instructions on how to place and remove printable discs for printing.

Loading Paper

Paper Sources to Load Paper

Information on the rear tray and manual feed tray as paper sources.

Loading Paper in the Rear Tray

Detailed steps for loading paper into the rear tray.

Loading Paper in the Manual Feed Tray

Detailed steps for loading paper into the manual feed tray.

Media Types You Can Use

List of supported paper types and their properties for optimal printing.

Media Types You Cannot Use

List of paper types that should not be used to avoid jams or malfunctions.

Handling Paper

Precautions for handling paper to maintain print quality and prevent damage.

Before Printing on Art Paper

Preparation steps, including paper dust removal, before printing on art paper.

Printing Area

Information on the printable area of various paper sizes and borderless printing.

Page Sizes

Paper Weight / Thickness

Paper Load Limit

Media Types You Cannot Use

Handling Paper

Before Printing on Art Paper

Printing Area

Other Sizes than Letter or Legal

Printable area dimensions for various paper sizes excluding Letter and Legal.

Letter, Legal

Printable area dimensions for Letter and Legal paper sizes.

Sizes for Art Paper

Specific printing area limits and margins for art paper.

Printable Discs

Defines the printable area on discs for direct printing.

Placing a Printable Disc

Cautions When Printing on a Printable Disc

Important warnings and precautions for printing on discs.

Before Placing a Printable Disc

Items needed and notes before placing a printable disc for printing.

Placing a Printable Disc

Step-by-step instructions for placing a printable disc into the printer.

Removing a Printable Disc

Procedure for safely removing a printable disc after printing.

Replacing an Ink Tank

Replacing an Ink Tank

Detailed procedure for replacing an ink tank, including important notes.

Checking the Ink Status

Methods to check the remaining ink levels in the printer.

Checking the Ink Status

Checking the Ink Status with the Ink Lamps

How to interpret ink lamp indicators for ink status and errors.

Checking the Ink Status from Your Computer

Using the printer driver or utility to check detailed ink information.

Maintenance

When Printing Becomes Faint or Colors Are Incorrect

Troubleshooting steps for print quality issues like faint prints or incorrect colors.

Performing Maintenance from a Computer

How to perform printer maintenance tasks using computer software.

Cleaning the Printer

Procedures for cleaning the printer's exterior, paper feed rollers, and interior.

When Printing Becomes Faint or Colors Are Incorrect

Maintenance Procedure

Step-by-step guide to resolve blurred prints, incorrect colors, or misaligned lines.

Printing the Nozzle Check Pattern

Procedure to print a nozzle check pattern to diagnose print head issues.

Examining the Nozzle Check Pattern

How to interpret the nozzle check pattern to identify cleaning needs.

Cleaning the Print Head

Procedure to clean the print head to resolve nozzle clogs and improve print quality.

Aligning the Print Head

Steps to adjust the print head position for improved print alignment.

Performing Maintenance from a Computer

Cleaning the Print Heads from Your Computer

How to perform print head cleaning using the Canon IJ Printer Utility.

Cleaning Inside the Printer

Procedure for cleaning the interior of the printer, such as the bottom plate.

Cleaning the Paper Feed Rollers from Your Computer

Instructions for cleaning the paper feed rollers using computer software.

Use Your Computer to Print a Nozzle Check Pattern

How to print a nozzle check pattern from your computer.

Aligning the Print Head Position from Your Computer

Procedure for manually aligning the print head position via computer.

Maintaining the Ink Quality

How to maintain optimal ink density and print quality.

Checking the Ink Status from Your Computer

How to check ink status and details using the printer driver.

Cleaning the Printer

Cleaning the Exterior of the Printer

Instructions for gently cleaning the printer's outer surfaces.

Cleaning the Paper Feed Roller

Procedure for cleaning the paper feed rollers to ensure proper paper feeding.

Cleaning the Inside of the Printer (Bottom Plate Cleaning)

Procedure for cleaning the printer's interior to prevent smudges on prints.

Changing the Printer Settings

Changing Printer Settings from Your Computer

How to modify various printer settings using your computer.

Initializing the Printer Settings

Procedure to reset all printer settings to their factory defaults.

Disabling the LAN Function of the Printer

Steps to disable the printer's LAN (wired or wireless) function.

Changing Printer Settings from Your Computer

Checking the Ink Status from Your Computer

How to check detailed ink information, such as remaining levels, via computer.

Registering a Changed Printing Profile

How to save and recall custom print settings as a profile.

Managing the Printer Power

Settings for automatic power on/off functions to manage energy consumption.

Reducing the Printer Noise

How to activate quiet mode to reduce printer operating noise.

Changing the Printer Operation Mode

Adjusting printer operation modes like ink drying wait time and paper width detection.

Initializing the Printer Settings

Disabling the LAN Function of the Printer

Information about Network Connection

Useful Information about Network Connection

General information and tips regarding network connectivity.

Useful Information about Network Connection

Default Values Set at Factory (Network)

Lists the default network settings configured at the factory.

Connecting the Printer to the Computer Using a USB Cable

Procedure for establishing a connection using a USB cable.

When Detecting the Printers Have the Same Name

Troubleshooting steps when multiple printers appear with the same name.

Connecting to Other Computer with LAN/Changing the Connection Method from USB to LAN

Guidance on connecting to other computers via LAN or changing connection methods.

Printing Out Network Setting Information

Instructions on how to print the current network settings of the printer.

About Network Communication

Changing and Confirming Network Settings

Detailed procedures for modifying and verifying network settings.

Appendix for Network Communication

Additional information and technical terms related to network communication.

Changing and Confirming Network Settings

IJ Network Tool

Introduction to the utility for managing machine network settings.

Canon IJ Network Tool Screen

Description of the elements displayed on the Canon IJ Network Tool screen.

Canon IJ Network Tool Menus

Explanation of the menus available within the Canon IJ Network Tool.

Changing the Settings in the Wireless LAN Sheet

Procedure to change wireless network settings via the Wireless LAN sheet.

Changing the WEP Detailed Settings

Steps to configure detailed WEP security settings for wireless connection.

Changing the WPA/WPA2 Detailed Settings

Steps to configure detailed WPA/WPA2 security settings for wireless connection.

Changing the Settings in the Wired LAN Sheet

Procedure to change network settings via the Wired LAN sheet.

Changing the Settings in the Admin Password Sheet

Procedure to change the administrator password for network settings.

Monitoring Wireless Network Status

How to check the printer's wireless network connection status and performance.

Initializing the Network Settings of the Machine

Procedure to reset all network settings to factory defaults.

Viewing the Modified Settings

How to confirm settings that have been changed on the printer.

IJ Network Tool

Canon IJ Network Tool Screen

Canon IJ Network Tool Menus

Changing the Settings in the Wireless LAN Sheet

Changing the WEP Detailed Settings

Changing the WPA/WPA2 Detailed Settings

Changing the Settings in the Wired LAN Sheet

Changing the Settings in the Admin Password Sheet

Monitoring Wireless Network Status

Initializing the Network Settings of the Machine

Viewing the Modified Settings

Appendix for Network Communication

Using the Card Slot over a Network

Instructions on accessing the printer's card slot over a network.

About Technical Terms

Explanation of technical terms used in the manual related to networking.

Restrictions

Limitations and considerations for using the printer over a wireless LAN.

Using the Card Slot over a Network

About Technical Terms

Restrictions

Tips for Ensuring Optimal Printing Quality

Useful Information about Ink

Details on how ink is used for printing and maintenance.

Key Points to Successful Printing

Essential checks and tips for achieving successful prints.

Be Sure to Make Paper Settings after Loading Paper

Importance of setting correct media type and paper settings after loading.

Canceling a Print Job

Procedure for canceling an ongoing print job.

Printer Handling Precautions

Important warnings regarding handling the printer, especially the top cover.

Key to Enjoying Consistent Printing Quality

Rules and tips to maintain consistent optimal printing quality.

Precautions for Safe Transport of the Printer

Instructions for safely packing and transporting the printer.

Useful Information about Ink

Key Points to Successful Printing

Be Sure to Make Paper Settings after Loading Paper

Canceling a Print Job

Printer Handling Precautions

Key to Enjoying Consistent Printing Quality

Precautions for Safe Transport of the Printer

Legal Limitations on Use of Your Product and Use of Images

Specifications

About the Administrator Password

List of Function for Each Model

Printing

Printing from a Computer

Instructions for printing documents from a computer.

Printing from a Digital Camera

Procedure for printing photos directly from a PictBridge compliant device.

Printing from a Computer

Printing with Application Software that You are Using (Printer Driver)

Details on using the printer driver with application software for printing.

Printing with Application Software that You are Using (Printer Driver)

Printing with Easy Setup

Simple setup procedure for appropriate printing using the printer driver.

Various Printing Methods

Overview of different printing methods like layout, borderless, and scaling.

Changing the Print Quality and Correcting Image Data

Adjusting print quality settings and correcting image data for better results.

Overview of the Printer Driver

Explanation of the printer driver interface and its various functions.

Updating the Printer Driver

Instructions for obtaining and installing the latest printer driver.

Printing with Easy Setup

Various Printing Methods

Setting the Number of Copies and Printing Order

How to specify the number of copies and the order of pages for printing.

Setting the Stapling Margin

Procedure for setting margin width and stapling side for multiple sheets.

Execute Borderless Printing

Instructions for performing borderless printing without margins.

Scaling the Printing to Fit the Paper Size

How to automatically enlarge or reduce printouts to fit the paper size.

Scaled Printing

Procedure for printing documents with enlarged or reduced pages.

Page Layout Printing

How to print multiple page images on a single sheet of paper.

Printing on Postcards

Procedure for printing on postcards.

Changing the Clear Coating Settings

How to adjust glossiness and apply decorative effects using clear coating.

Create or Delete a Form File

Procedure for creating and deleting form files for clear coating areas.

Switching the Paper Source to Match the Purpose

How to select the manual feed tray or rear tray based on media type.

Setting Paper Dimensions (Custom Size)

How to specify custom paper sizes when they are not in the standard list.

Changing the Print Quality and Correcting Image Data

Setting the Print Quality Level (Custom)

How to manually set the print quality level using a custom setting.

Printing a Color Document in Monochrome

Procedure to print color documents as grayscale images.

Adjusting Tone

How to adjust color tones for black and white photos (cool, warm, neutral).

Specifying Color Correction

How to select color correction methods like ColorSync or Canon Color Matching.

Optimal Photo Printing of Image Data

Guidance on selecting printing methods for optimal photo color reproduction.

Adjusting Colors with the Printer Driver

How to adjust colors like cyan, magenta, yellow, brightness, intensity, and contrast.

Printing with ICC Profiles (Specifying an ICC Profile from the Application Software)

Printing using ICC profiles via application software for color management.

Printing with ICC Profiles (Specifying an ICC Profile from the Printer Driver)

Printing using ICC profiles via the printer driver for color management.

Interpreting the ICC Profile

Explanation of how to interpret ICC profiles for media types.

Adjusting Color Balance

How to adjust the color balance (Cyan, Magenta, Yellow) for printing.

Adjusting Brightness

How to adjust the brightness of printed images.

Adjusting Intensity

How to adjust the overall density (dilute or intensify colors) of prints.

Adjusting Contrast

How to adjust the contrast of images for printing.

Overview of the Printer Driver

Canon IJ Printer Driver

Explanation of the Canon IJ printer driver software and its function.

How to Open the Printer Driver Setup Window

Steps to open the printer driver setup window from application software.

Page Setup Dialog

Details on configuring basic print settings like paper size and scaling in Page Setup.

Print Dialog

Explanation of settings in the Print dialog: paper type, source, quality, and layout.

Quality & Media

How to set up basic print parameters based on paper type and quality.

Color Options

Allows adjustment of print colors, brightness, and color balance.

Clear Coating

Functions for applying clear coating effects to enhance glossiness and add decorative effects.

Borderless Printing

How to print without margins by enlarging the document to extend off the paper.

Margin

How to set stapling side and margin space for multiple sheets of paper.

Canon IJ Printer Utility

Utility for performing printer maintenance and changing settings.

Opening the Canon IJ Printer Utility

Step-by-step guide to launch the Canon IJ Printer Utility.

Maintenance of this Printer

List of maintenance procedures available through the printer driver.

Display the Printing Status Screen

How to check the progress of print jobs and manage the print queue.

Deleting the Undesired Print Job

Procedure to remove canceled or failed print jobs from the queue.

Instructions for Use (Printer Driver)

Restrictions and points to note when using the printer driver.

Updating the Printer Driver

Obtaining the Latest Printer Driver

How to access the website and download the latest printer driver.

Delete the Unnecessary Canon IJ Printer from the Printer List

Procedure to remove unused Canon IJ Printers from the list.

Before Installing the Printer Driver

Checks to perform on your computer before installing the printer driver.

Installing the Printer Driver

Step-by-step guide for installing the downloaded printer driver.

Obtaining the Latest Printer Driver

Delete the Unnecessary Canon IJ Printer from the Printer List

Before Installing the Printer Driver

Installing the Printer Driver

Printing from a Digital Camera

Printing Photographs Directly from a PictBridge Compliant Device

How to print photos directly from PictBridge compliant devices without a computer.

About PictBridge Print Settings

Details on print settings available on PictBridge compliant devices.

Printing Photographs Directly from a PictBridge Compliant Device

About PictBridge Print Settings

Troubleshooting

The Printer Cannot Be Powered On

Steps to take if the printer does not turn on.

Printing Does Not Start

Troubleshooting steps when printing does not begin.

Paper Does Not Feed Properly/"No Paper" Error Occurs

Solutions for paper feeding issues and 'no paper' errors.

Print Results Not Satisfactory

Troubleshooting steps for unsatisfactory print results like streaks or color issues.

Ink Is Not Ejected

Steps to take when ink is not being ejected properly from the print head.

Paper Jams

Instructions on how to clear paper jams and resolve related error messages.

If an Error Occurs

Guide to interpreting alarm lamp flashes and support codes for printer errors.

Cannot Print on the Disc Label

Troubleshooting steps for issues with disc label printing.

List of Support Code for Error

A comprehensive list of support codes and their corresponding causes and actions.

Search Each Function

Troubleshooting categorized by specific functions and common problem areas.

Search Each Function

Problems with Network Communication

Troubleshooting steps for issues related to network connectivity.

Problems while Printing from Smartphone/Tablet

Troubleshooting steps for printing issues from mobile devices.

Problems with Printing

General troubleshooting for printing problems not covered elsewhere.

Problems with the Printer

Troubleshooting for general printer hardware and operational issues.

Problems with Installation/Downloading

Troubleshooting steps for issues during software installation or downloading.

About Errors/Messages Displayed

Information on understanding and responding to printer errors and messages.

If You Cannot Resolve the Problem

Guidance on contacting support when issues cannot be resolved by workarounds.

Cannot Detect a Printer on a Network

Cannot Detect the Printer during Wireless LAN Setup: Check 1

Cannot Detect the Printer during Wireless LAN Setup: Check 2

Cannot Detect the Printer during Wireless LAN Setup: Check 3

Cannot Detect the Printer during Wireless LAN Setup: Check 4

Cannot Detect the Printer during Wired LAN Setup: Check 1

Cannot Detect the Printer during Wired LAN Setup: Check 2

Cannot Detect the Printer during Wired LAN Setup: Check 3

The Printer Cannot Be Detected in the Wireless LAN

The Printer Cannot Be Detected in the Wired LAN

Problems with the Printer while Using with Network

The Printer Stopped Working Suddenly

Troubleshooting steps for when the printer stops functioning unexpectedly.

Forgot a Wireless Router Name, SSID, or a Network Key

Guidance on what to do if wireless network credentials are forgotten.

The Administrator Password Set to the Printer Was Forgotten

Steps to take when the printer's administrator password is lost.

Cannot Use the Printer on Replacing a Wireless Router or Changing Its Settings

Instructions for reconnecting the printer after router replacement or setting changes.

Printing Speed Is Slow

Troubleshooting steps for slow printing speeds, especially over wireless.

The Printer Stopped Working Suddenly

Forgot a Wireless Router Name, SSID, or a Network Key

The Administrator Password Set to the Printer Was Forgotten

Cannot Use the Printer on Replacing a Wireless Router or Changing Its Settings

Printing Speed Is Slow

Other Problems with Network

The Message Is Displayed on the Computer Screen during Setup

Troubleshooting common messages displayed during network setup.

Checking Information about the Network

How to check IP address, MAC address, and network communication status.

How to Restore the Printer's Network Settings to Factory Default

Procedure to reset printer network settings to their original factory defaults.

The Message Is Displayed on the Computer Screen during Setup

Checking Information about the Network

Checking the IP Address or the MAC Address of the Printer

How to find the IP or MAC address of the printer.

Checking the IP Address or the MAC Address of the Computer

How to find the IP or MAC address of your computer.

Checking If the Computer and the Printer, or Computer and the Wireless Router Can Communicate

Steps to verify communication between devices using ping tests.

How to Restore the Printer's Network Settings to Factory Default

Problems while Printing from Smartphone/Tablet

Cannot Print from Smartphone/Tablet

Troubleshooting steps for printing issues from smartphones or tablets.

Cannot Print from Smartphone/Tablet

Problems with Printing

Printing Does Not Start

Troubleshooting steps when printing does not begin.

Paper Jams

Instructions on how to clear paper jams and resolve related error messages.

Print Results Not Satisfactory

Troubleshooting steps for unsatisfactory print results like streaks or color issues.

Ink Is Not Ejected

Steps to take when ink is not being ejected properly from the print head.

Paper Does Not Feed Properly/"No Paper" Error Occurs

Solutions for paper feeding issues and 'no paper' errors.

Cannot Print on the Disc Label

Troubleshooting steps for issues with disc label printing.

Printing Stops Before It Is Completed

Troubleshooting steps when printing stops unexpectedly.

Printing Does Not Start

Paper Jams

Print Results Not Satisfactory

Ink Is Not Ejected

Paper Does Not Feed Properly/"No Paper" Error Occurs

Cannot Print on the Disc Label

Printing Stops Before It Is Completed

Problems with the Printer

The Printer Cannot Be Powered On

Troubleshooting steps when the printer fails to power on.

The Printer Turns Off Unintentionally

How to disable the automatic power-off setting.

Cannot Connect to Computer with a USB Cable Properly

Troubleshooting steps for issues with USB cable connections.

Cannot Communicate with the Printer with USB Connection

Troubleshooting steps when communication fails over USB connection.

Print Head Holder Does Not Move to the Position for Replacing

Troubleshooting steps when the print head holder does not move correctly.

The Printer Is Vibrating/The Printer Is Making an Operation Noise Even When the Printer Is Not in Use

Explanation of printer vibrations/noises and disabling automatic ink quality maintenance.

The Printer Cannot Be Powered On

The Printer Turns Off Unintentionally

Cannot Connect to Computer with a USB Cable Properly

Cannot Communicate with the Printer with USB Connection

Print Head Holder Does Not Move to the Position for Replacing

The Printer Is Vibrating/The Printer Is Making an Operation Noise Even When the Printer Is Not in Use

Problems with Installation/Downloading

Cannot Install the Printer Driver

Troubleshooting steps if the printer driver installation fails.

Uninstalling IJ Network Tool

Procedure for uninstalling the IJ Network Tool software.

Cannot Install the Printer Driver

Uninstalling IJ Network Tool

About Errors/Messages Displayed

If an Error Occurs

Guide to interpreting alarm lamp flashes and support codes for printer errors.

A Message Is Displayed

Information on understanding and responding to printer errors and messages.

Error Message Appears on a PictBridge Compliant Device

Troubleshooting specific error messages from PictBridge compliant devices.

If an Error Occurs

A Message Is Displayed

Error Message Appears on a PictBridge Compliant Device

If You Cannot Resolve the Problem

List of Support Code for Error

List of Support Code for Error (When Paper Is Jammed)

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