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Memory Error Message
If the memory check operation that the unit performs when the reset button is pressed detects a data error, the
following message appears on the screen instead of the startup screen.
"A problem with memory contents has been found. Press [Action] to continue with the reset procedure,
which restores normal system operation.
Note that if the system determines that user memory cannot be repaired, it will delete all user data
currently in memory.
See the User’s Guide for details about initializing memory."
This message indicates that the memory error is fatal and so recovery is impossible.
Press the [Action] control to execute a full reset (memory initialize), which deletes all data stored in memory.
• Pressing the [Action] control should display the Startup screen followed by the touch screen calibration
screen. The remainder of this procedure is identical to the Initial Setup described in the Quick Start Guide.
Perform the steps of the Initial Setup procedure.
• If pressing the [Action] control returns to the desktop without displaying the startup screen first, see the
following explanation for the procedure you need to follow.
What to do if the startup screen does not appear when you press the [Action] control
Even though the desktop appears when the [Action] control is pressed, there is still a data error in memory and
a full reset (memory initialize) must be performed. Before it is done, however, there is the chance that some of
the data in memory can be recalled and even transferred to a computer. Try recalling the necessary data
before performing the procedure described on the next page to perform a full reset.
Do not use the ActiveSync backup function to back up data to a computer when it is suspected a data
error. Doing so may also include the corrupted data that is causing, which means the problem will
reappear when the deta are restored.
6-3. Full Reset (Memory Initialize)
Full reset (memory initialize) deletes all data, and resets all unit parameters to their initial defaults.
The following are conditions when a full reset should be performed.
• When all memory data are wanted to delete and returned unit settings to factory defaults
• When the password is forgotten and needed to clear it
• When a data error causes operational problems
• Appearance of the message: "A problem with memory contents has been found..."
Performing a Full Reset
1. Make sure that unit power is turned on.
2. While holding down the power button, use the stylus to hold down the reset button for about two seconds.
3. Press the [Action] control.
4. Press the [Action] control again.
• This starts the full reset operation, which deletes all data in memory.
• Pressing the [Action] control should display the Startup screen followed by the touch screen calibration
screen. The remainder of this procedure is identical to the Initial Setup described in the
Quick Start Guide
.
Perform the steps of the Initial Setup procedure.
Errors Following a Full Reset
Either of the following two conditions can cause errors to continue, even after a full reset is performed.
• Hardware defect
• System problem caused by failure to correctly perform the reset procedure before using the unit for the first
time
Perform the procedure on page 16 when the full reset (memory initialize) does not correct the problem.
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