Cassida 8800R - User Manual

Questions and Answers

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Steven ReynoldsAug 20, 2025
What to do if my Cassida 8800R shows a DOUBLE ERROR?
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  Robert GomezAug 20, 2025
  If your Cassida Cash Counters & Coin Sorters displays a 'DOUBLE ERROR', it means the last counted note's thickness is outside the expected range, possibly due to two or more bills stuck together. To resolve this, remove all bills from the stacker and recount them. If the issue continues, ensure bills are loaded correctly and the feed gap is adjusted properly. Also, verify that the sensors are clean.
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Jeffrey DunlapAug 22, 2025
How to fix jammed bills in Cassida 8800R Cash Counters & Coin Sorters?
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  Ronald BondAug 22, 2025
  If your Cassida Cash Counters & Coin Sorters machine is jammed, turn it off. Remove any jammed bills by manually turning the rollers or wheels, if needed. Check for and remove any foreign objects like paper clips or rubber bands inside the unit. Make sure that bills are loaded properly and the feed gap is correctly adjusted.
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Lance CarrilloAug 25, 2025
What to do if my Cassida 8800R shows SUSPICIOUS BILL error?
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  William MartinAug 25, 2025
  If your Cassida Cash Counters & Coin Sorters displays 'SUSPICIOUS BILL', it means the machine couldn't recognize the bill due to its image, size, or missing counterfeit features (magnetic, ultraviolet, or infrared). Remove the last bill from the stacker. This bill is not added to the count. If this happens often, make sure bills are loaded correctly, the feed gap is properly adjusted, and the sensors are clean.
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millerdanielAug 26, 2025
How to resolve a 'MACHINE JAMMED' error on Cassida Cash Counters & Coin Sorters?
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  Christina LeeAug 26, 2025
  If your Cassida Cash Counters & Coin Sorters gives a 'MACHINE JAMMED' error, it means bills or foreign objects are stuck inside. Open the back door and remove any stuck bills or foreign objects. Ensure the detection block is securely back in position before closing the back door.
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Ana RobersonAug 28, 2025
What does 'DIFFERENT DENOMINATION' mean on Cassida Cash Counters & Coin Sorters?
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  Angela RussellAug 28, 2025
  If your Cassida Cash Counters & Coin Sorters displays 'DIFFERENT DENOMINATION', the machine is in SORT or VSORT mode. Follow the on-screen instructions to proceed.
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Rachael YoderAug 29, 2025
Why is my Cassida 8800R Cash Counters & Coin Sorters counting inaccurately?
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  danielle24Aug 29, 2025
  If your Cassida Cash Counters & Coin Sorters is inaccurately counting, it might be due to bills being incorrectly inserted into the hopper, or the feed gap not being adjusted properly.
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Gary RobertsSep 1, 2025
What to do if Cassida Cash Counters & Coin Sorters shows HOPPER SENSOR ERROR?
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  Richard ValdezSep 1, 2025
  If your Cassida Cash Counters & Coin Sorters displays 'HOPPER SENSOR ERROR', it indicates that the hopper sensor reading is out of range. Remove any bills or foreign objects from the hopper and clean the hopper sensor.
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Richard LawsonSep 3, 2025
What to do if my Cassida 8800R displays STACKER SENSOR ERROR?
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  Kayla BurnettSep 3, 2025
  If your Cassida Cash Counters & Coin Sorters displays 'STACKER SENSOR ERROR', the stacker sensor reading is out of range. Remove any bills or foreign objects from the stacker and clean the stacker sensor.
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Amy WilliamsSep 5, 2025
Why doesn't my Cassida 8800R Cash Counters & Coin Sorters detect counterfeit bills?
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  Annette CarterSep 5, 2025
  If your Cassida Cash Counters & Coin Sorters fails to detect counterfeit bills, the sensors may be dusty.
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qbennettSep 6, 2025
What to do if my Cassida Cash Counters & Coin Sorters displays 'BACK DOOR OPEN'?
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  estesscottSep 6, 2025
  If your Cassida Cash Counters & Coin Sorters displays 'BACK DOOR OPEN', it means the back door isn't securely closed. Ensure the back door is closed properly, then press start to continue.

Summary

Product Safety

General Safety Warnings

Visual warnings for choking hazards, electrical shock, improper disposal, and moving parts.

Important Safety Precautions

Detailed safety guidelines covering operational environment, handling, cleaning, and servicing.

Getting Started

Powering Up the Unit

Instructions for connecting the power cable and initiating the machine's startup sequence.

Loading the Hopper

Guidance on correctly placing bills into the hopper for optimal feeding.

Operating Modes and Functions

Auto & Manual Mode

How to switch between automatic and manual start for bill counting operations.

Mix Mode

Sort Mode

VSort Mode

Face Mode

Orientation Mode

Add Function

Batch Function

Add + Batch Function

Detection Features

Counterfeit Detection

Utilizes UV, MG, IR, and CIS sensors to identify suspected counterfeit bills.

Half Note Detection

Double Note Detection

Chain Note Detection

Maintenance and Troubleshooting

Routine Maintenance

Procedures for cleaning sensors, rollers, and general upkeep for optimal performance.

Feed Gap Adjustment

How to adjust the feed gap to resolve common counting errors like double or jammed bills.

Calibration Procedure

Steps for recalibrating the unit's sensors using a calibration card.

Troubleshooting Errors

A guide to common error messages and their corresponding solutions.

Warranty and Support

Product Warranty

Technical Support

Contact information and required details for seeking technical assistance.

Cassida 8800R Specifications

General

Stacker Capacity	200 bills
Display	LCD
Batching	Yes
Add Function	Yes
Power Consumption	60W
Power Supply	50/60Hz
Currency Detection	UV, MG, IR
Available currencies	USD
Connectivity	USB