Cellink INKREDIBLE - Troubleshooting and Support

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8.2 Support for your INKREDIBLE 3D Bioprinter
Please visit CELLINK’s Support Portal for updated informaon on your INKREDIBLE 3D
bioprinter.
www.cellink.freshdesk.com/
www.cellink.freshdesk.com/support/soluons/35000068779
8.2.1 One or both of the printheads are not dispensing ink or not dispensing ink in a
connuous ow
The issue is most likely that the nozzle(s) are clogged. To x this, do the following:
1. Press the control knob and select “Pause bioprint”
2. In the “Ulies Menu”, turn o the printhead(s).
3. Remove the cartridge(s) from the printhead(s) causing the problems WITHOUT
removing the air pressure hose.
4. Remove the nozzle of the cartridge(s) and replace it with a new one of the same
type.
5. Carefully place the cartridge(s) back into the printhead(s).
6. Press the control knob and selsct “Resume bioprint”.
8.2.2 The “Bioprint” opon is not showing up in the menu
The issue is most likely that the SD-card was or is not properly inserted. To x this, do the
following:
1. Verify that the SD-card is properly inserted in the SD-card reader.
2. Select the “Reload SD-card” opon from the main menu.
8.2.3 Selecng a le in “Bioprint” does not start the bioprinng process
The issue is most likely that the temperature was not set to 0 when preparing the print
le in the Slic3r soware. To x this, do the following:
1. Open up the STL-le in the Slic3r soware.
2. Under the “Filament Sengs” tab, check that:
-The extrusion temperature is set to 0 for both rst layer and other
layers.
-The bed temperature is set to 0 for both rst layer and other layers.
8.2.4 The layers of the bioprint are not evenly thick
The issue is most likely that the printbed is not compeltely leveled. To x this, follow the
sequence described in point 1 of chapter 5.1.