Channel Master DVR+ - Frequently Asked Questions

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:: Troubleshooting
Frequently Asked Questions
DVR and Recordings
How many hours can I record in HD with the DVR+?
• Out of the box: 2 hours
• With a 500 GB external hard drive: 90 hours
• With a 1 TB external hard drive: 180 hours
Why didn’t my show record?
There are many things that can cause a recording to fail. Typically a recording will fail for one of the
following reasons:
• Insufficient hard drive space. Check that the hard drive has enough space for further recordings.
To free up space, delete some old recordings that you’ve already watched. The DVR+ will tell you
if your scheduled recordings use more resources than the product can support. Please check the
scheduled recording and make any necessary changes.
• A lost or poor signal at the time of the recording. Check that the cable from your antenna is
connected properly.
• No power at the time of recording, either from an unplugged power cable or power outage.
The DVR+ will wake from standby mode to record a program, but it must have AC power
connected.
• Someone stopped the event because of a conflict watching a different program.
• You set a name-based recording and the name of the event changed.
• The DVR+ was performing a software update or in the reboot process at the time of the recording.
• The hard drive was in initialization mode at the time of the recording.
• If you lost your Internet connection for several days, guide data will switch from Internet-delivered
to broadcaster-delivered, which may cause the recording to fail.
Most of the time, a missed recording is not indicative an issue with the DVR+. Before contacting
Channel Master customer service, please confirm that none of the above scenarios are causing your
recordings to fail.
Will a factory reset of the DVR+ delete all of my recordings?
No—a factory reset does not delete any previously recorded programs. Only a hard disk initialization
will delete all of your recorded programs.
Will I be able to keep my recordings if my DVR+ needs to be repaired or replaced?
Unfortunately, we can not guarantee that your recordings will remain on your hard drive if your DVR+
receiver requires repair or replacement. Channel Master is not responsible for loss of any data stored
on the hard drive.
Note: A factory reset will delete any future recordings you have scheduled, but will not delete
existing recordings.