Chery A3 User Manual

Drive Introduction
12
“One-to-one” Consultative Service Sheet (for Service
Station)
Name of Customer: Date of Purchase:
Service Seller: Model:
VIN:
The following items shall be confirmed by the customer.
I. Confirmation of Items regarding Car Delivery (√ for yes, × for no)
□ The basic use method of car has been introduced, the delivery check has
been given to the car in the presence of customer and the car has been
proved qualified.
□ The quality guarantee policies have been introduced.
□ The precautions of driving have been introduced.
□ The importance of periodic car maintenance and the interval
time/mileage of maintenance have been introduced.
□ The importance of maintaining/repairing car in Chery authorized service
station has been informed.
□ The User’s Guide has been delivered and I have been reminded of
reading.
□ The functions and use methods of Chery customer service hot line have
been told.
II. Introduction to “One-to-one” Consultative Service Model (√ for yes, × for
no)
□ If you have some questions or requirements, you just need to inquire
nobody but your service consultant.
□ The service consultant is the only person that is designated by the
service station to communicate with his customer.
□ A service consultant is responsible for only one customer, and
that is “one-to-one”.
□ The customer can reselect a service consultant if he/she feels
unsatisfactory at the previous consultant.
III. Introduction to Main Tasks of Service Consultant (√ for yes, × for
no)
□ Reception for periodic maintenance service
□ Acceptance and treatment for customer’s complaint
□ Reminding return visit for periodic maintenance
□ Answer to enquiry on repair/maintenance
□ Periodic greeting return visit
□ Acceptance and treatment for repair/maintenance bespeaking
□ Reminding return visit for service action
□ Reminding/ acceptance and treatment for annual check
□ Greetings for important festivals
□ Other affairs required by customer
IV. Establishment of “One-to-one” Consultative Service Relation
Signature of Customer/ Date:
Signature of Service Consultant/ Date:
The First Form
Kept by Service Station
Business Card of Service
Consultant

Chery A3 Specifications

General

Brand	Chery
Model	A3
Category	Automobile
Language	English