Cisco 521 - End a Call and Resume a Held Call

End a Call and Resume a Held Call
On Cisco IP Phones, this feature is supported on:
• On-premises: phones with Firmware Release 12.5(1) or later
• Multiplatform: phones with Firmware Release 11.2(3) or later
Procedure
Step 1 Hold Call on your headset until you hear a tone.
Step 2 Select the call that you want to resume.
Step 3 Press Call.
End an Active Call and Answer an Incoming Call
Procedure
Step 1 Hold Call until you hear a tone.
Step 2 Press Call once.
• On 561 and 562 headsets using Multibase, you can press the source button on the base if the incoming
call is on a different source.
Answer a Call From a Different Source on the Multibase
Make sure you place on hold or end any active calls before your switch sources. Active calls are not
automatically placed on hold when you change sources on the multibase.
Procedure
On the multibase, press the incoming call source button.
• You can also answer the call from the incoming source device. The base automatically switches to the
new active source.
Cisco Headset 500 Series User Guide
20
Calls
End a Call and Resume a Held Call