• Check that your desired call device detects your headset. Go to Cisco.com for help with your specific
Cisco device.
Other People Can't Hear You on Your Cisco Headset 560 Series
Problem
You cannot be heard when using your Cisco Headset 560 Series.
Solutions
• Check to make sure your microphone is not muted. Press Mute on your controller or wireless headset
to mute and unmute your microphone. When you are muted on a call, Mute on your inline controller or
call indicator LED on your base shows solid red.
• Make sure that the microphone boom has been lowered. For optimal sound, the headset microphone
should be no further than 1 in (2.5 cm) from your mouth.
• Check that your device is detecting your headset. Go to Cisco.com for help with your specific Cisco
device.
• Make sure that your base is properly plugged into your preferred call device. Ensure that the connection
to and from the base is secure.
• Make sure that you don't take your headset too far from the base.
• If you use your headset with a multibase, make sure that your desired call source is selected on the base.
Related Topics
Cisco Headset 560 Series, on page 4
Your Headset and Base Won't Pair
Problem
Your headset is seated in the wireless base but they have not paired. The headset and battery indicator LEDs
on the base flash rapidly. It should take no longer than 10–12 seconds for the headset and base to pair.
Solution
Power cycle the headset.
Cisco Headset 500 Series User Guide
31
Troubleshooting
Other People Can't Hear You on Your Cisco Headset 560 Series
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