Cisco 521 - There Is no Audio with Bluetooth Turned on

Solution
• Check that Bluetooth is activated on your desired call device.
• If you have already paired your device, make sure that you select Cisco Headset XXX from the Bluetooth
menu and attempt to reconnect.
The Multibase appears on your desired call device as Cisco Headset followed
by the last three digits of the base serial number. Your base serial number can be
found on the underside of your base.
Note
• Put the base in pairing mode and pair the call device to the base. To put your base in pairing mode, press
the Bluetooth button on the back of the base twice.
Related Topics
Connect the Multibase to a Bluetooth Device, on page 11
There is No Audio With Bluetooth Turned On
Problem
The Bluetooth LED shows solid white but you cannot hear any audio.
Solution
• Make sure the audio on your intended call device is turned up.
• Make sure that the Mobile source is selected on the base. The source LED shows solid white when
it is selected.
• Make sure that your base is paired with your intended call device.
Wireless Battery Issues
Headset Doesn't Charge
Problem
Your Cisco Headset 561 or 562 doesn't charge when placed on the base.
Solution
• Make sure that your headset is properly seated on the base. When the headset is properly seated, the LED
shows solid white. When charging, the LEDs on the base light up in sequence from left to right. When
the headset is fully charged, all five battery indicator LEDs show solid white.
• Check that your base is plugged into a reliable power source.
• It is possible that your headset battery may need replacement.
Cisco Headset 500 Series User Guide
33
Troubleshooting
There is No Audio With Bluetooth Turned On