1. With the headset off the base, press and hold the Call button for 4 seconds until the LED on
the headset is off.
2. Seat the headset back on to the base. The headset will automatically turn on and begin to pair with the
headset base.
If the headset does not have the most recent software load, the headset will begin to update.
Note
Base with Y-Cable Doesn't Work
Problem
The Cisco Headset 561 or 562 with standard base or multibase does not work when plugged into a Cisco IP
Phone with the Y-cable.
Solution
• Check that all Y-cable connectors are plugged into the appropriate ports on the phone.
• Phone: AUX port and headset port
• Base: USB port
• For on-premises phones, contact your administrator to get the electronic hookswitch control feature
activated for your phone.
Problems with Your Bluetooth Connection
The Cisco Headset 561 and 562 with Multibase enables you to connect a call device through Bluetooth. See
the following sections to troubleshoot Bluetooth problems on the Multibase.
Bluetooth Does Not Turn On
Problem
Bluetooth doen't turn on when you press the Bluetooth button on the back of your multibase.
Solution
Contact your headset administrator to see if Bluetooth functionality has been disabled remotely.
Bluetooth LED Pulses White
Problem
The Bluetooth LED pulses white.
Cisco Headset 500 Series User Guide
32
Troubleshooting
Base with Y-Cable Doesn't Work
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