Cisco 521 - Page 5

Change the Audio Device in Cisco Jabber for Mac 25
Webex Meetings Headset Customization 26
Change the Audio Device in Cisco Webex Meetings Desktop App for Windows and Mac 26
Troubleshooting 27
CHAPTER 4
Troubleshoot Your Cisco Headset 500 Series 27
What to Do First 27
Problems With Your Headset Audio 28
Your Headset Does Not Alert You to Incoming Calls on a Cisco IP Phone 28
There is Broken or Inconsistent Sound in Your Cisco Headset 520 Series or Cisco Headset 530
Series 28
You Hear Broken or Inconsistent Sound in Your Cisco Headset 560 Series 29
You Can't Hear Sound Through Your Cisco Headset 520 Series or Cisco Headset 530 Series 29
You Can't Hear Sound Through Your Cisco Headset 560 Series 29
Other People Can't Hear You on Your Cisco Headset 520 Series or Cisco Headset 530 Series
30
Other People Can't Hear You on Your Cisco Headset 560 Series 31
Your Headset and Base Won't Pair 31
Base with Y-Cable Doesn't Work 32
Problems with Your Bluetooth Connection 32
Bluetooth Does Not Turn On 32
Bluetooth LED Pulses White 32
There is No Audio With Bluetooth Turned On 33
Wireless Battery Issues 33
Headset Doesn't Charge 33
Headset Does Not Hold a Charge 34
Report Headset Issues Through Your Cisco IP Phone 34
Report Headset Issues Through Your Multiplatform Phone 34
Maintain Your Cisco Headset 500 Series 35
Update Your Headset Firmware 35
Check Your Headset Firmware on On-Premises Cisco IP Phones 35
Check Your Headset Firmware on Multiplatform Phones 35
Update Your Headset Firmware on Cisco Jabber 36
Care for Your Cisco Headset 500 Series 36
Cisco Headset 500 Series User Guide
v
Contents