My Bluetooth Device Can't Find the Headset
Try these steps if your headset doesn't connect with your Bluetooth device:
• On your device:
• Turn Bluetooth off then on again.
• Delete the headset from the list of Bluetooth devices and pair the headset again.
• Reboot your headset.
• Make sure your headset is within 3 feet (1 meter) of your intended device.
• Clear all paired devices from the headset.
Related Topics
Turn Your Headset On and Off, on page 4
Delete Paired Devices, on page 7
I Can't Connect a New Device to the Headset
Try these steps if your headset has can't connect with your intended call device:
• Reboot your headset.
• Disconnect other paired Bluetooth devices from your headset.
• Reboot the Bluetooth device you want to pair with your headset.
• Clear all paired devices from the headset.
• Make sure your headset is within 3 feet (1 meter) of your intended device.
Related Topics
Turn Your Headset On and Off, on page 4
Manage Your Bluetooth Connections in the Cisco Headsets App, on page 6
Delete Paired Devices, on page 7
My Headset Shows Up Twice in My Bluetooth Device List
Your Cisco Headset 730 shows up in your Bluetooth device list as Cisco HS 730 followed by the last three
digits of your headset serial number.
On some Windows 10 devices, your Cisco Headset 730 may appear twice in the Bluetooth device list. Pair
with the Cisco Headset 730 that displays Audio underneath your headset name.
You Experience Poor Audio Quality in Your Headset
Try these steps if you experience poor audio quality in your headset:
• Try a different audio source.
• Disconnect other paired devices from your headset.
Cisco Headset 730 User Guide
28
Troubleshooting
My Bluetooth Device Can't Find the Headset
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