• Make sure that both ends of the USB cable are secure.
• If the headset has been exposed to extreme high or low temperatures, let the headset return to room
temperature before you try to charge the headset.
• Try a different USB-A wall charger or AC power source.
• If you are using the Cisco Headset 730 Charging Station, make sure the headset is properly seated. The
LED on the front of the stand shows solid white when the headset is properly seated.
Related Topics
Charge Your Headset with the USB-C Cable, on page 9
Check Your Remaining Battery Life, on page 10
The Cisco Headsets App Doesn't Work on My Mobile Device
Try these steps if you have problems with the Cisco Headsets app on your mobile device:
• Make sure that your mobile device is compatible with the Cisco Headsets app and meets the minimum
system requirements. For more information, refer to the app store on your mobile device.
• Uninstall Cisco Headsets on your mobile device, then reinstall the app.
Google Assistant Doesn't Respond
Try these steps if you have problems with Google Assistant through your Cisco Headset 730:
• Try to directly activate Google Assistant on your mobile device.
• Make sure that the voice assistant feature is enabled though the Cisco Headsets app.
• Connect your mobile device to a Wi-Fi or cellular data network.
• Make sure that you are in a country where Google Assistant is available.
• Make sure you have the most recent version of the Google Assistant app.
• Make sure your mobile device is compatible with Google Assistant.
• For additional support, visit https://support.google.com/headphones
Cisco Headset 730 User Guide
31
Troubleshooting
The Cisco Headsets App Doesn't Work on My Mobile Device
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