Cisco 7841 User Manual

Procedure
From an active call or after a call, press Trace.
Escalate a Call to a Supervisor
When you need to escalate a call, you can add your supervisor to a conference call with you and your caller.
Before you begin
Your administrator enables emergency escalation on your phone.
Procedure
Step 1 From an active call, press Emergency.
Step 2 In the Emergency Escalation window, click OK.
You can enter preferred emergency escalation number, or you can leave it empty if you do not have any
supervisor preference. You will not see any emergency escalation number.
Cisco IP Phone 7800 Series Multiplatform Phones User Guide
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Calls
Escalate a Call to a Supervisor

Cisco 7841 Specifications

General

Ethernet Switch	Yes
Lines	4
Headset Port	Yes
Wall Mountable	Yes
Display	3.5-inch grayscale display
Audio	Wideband audio
PoE	IEEE 802.3af
Speakerphone	Full-duplex
Ethernet Ports	2 x 10/100/1000
Headset Jack	RJ9
Protocols	SIP
Codec Support	G.711, G.722, G.729, iLBC
Mounting	Desk or wall
Weight	1 kg