Cisco 7911 - Introduction to VoIP Phone; Getting Started with VoIP Phones; Reporting VoIP Phone Problems

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Introduction
ThisguideexplainshowtouseyourVoIPtelephoneatIllinoisStateUniversity.Voiceover
InternetProtocol(VoIP)isacommunicaonstechnologythatallowstelephonecallsto
beplacedusingabroadbandnetworkinsteadofaregular,analogphoneline.Ifyouhave
anyquesonsaboutyourVoIPphonebeyondthescopeofthisdocument,pleaseconsult
thewebsiteforTelecommunicaonsandNetworkingathp://www.telecom.ilstu.eduor
contacttheuniversityoperatorsforassistance.
Getting Started
Yourdepartment’slocaltechnicalsupportstawillinstallyourVoIPphoneforyou.
FourmodelsofdesktopVoIPphonesareavailableforuseoncampus.
CiscoIPPhone7911–AbasicVoIPphonewithasmallscreen•
CiscoIPPhone7945–StandardoceVoIPphoneoncampus•
CiscoIPPhone7965–ThisVoIPphonehastwoprogrammablebuonsandcan •
 accepttwoaddionalsidecars,eachwith14addionalbuons
CiscoIPPhone7975–Sameas7965,exceptitalsohasatouchscreen•
Thisguidecoverssetupandusageofthe7945,7965,and7975models.Somefeatures
andoponsdescribedinthisguidemaynotbeavailableonthe7911model.
Thisguidedoesnotincludeinstruconsforsengupprogrammablebuonsonthe
7965and7975models.Forassistancewithprogrammablebuonsonthe7965and
7975models,contactTelecommunicaons&Networking.
Reporting problems
ReportproblemswithyourVoIPphonetoyourdepartment’slocaltechnicalsupport
sta.Ifyoudonotknowwhotocontact,youcanndoutwhoprovidesyour
departmentwithtechnicalsupportbycontacngtheUniversityComputerHelpDeskat
309-438-HELP(4357).YourtechnicalsupportstawillworkwithTelecommunicaons&
Networkingtoresolvetheissue.