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9-16

Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0

OL-11560-01 Rev. B0

Chapter 9 Troubleshooting and Maintenance

Cleaning the Conference Station

Table of Contents

Default Chapter3
- Table of Contents3
Preface9
- Overview9
- Audience9
- Organization9
- Related Documentation10
- Obtaining Documentation, Obtaining Support, and Security Guidelines11
- Cisco Product Security Overview11
- Document Conventions11
An Overview of the Conference Station13
- Understanding the Conference Station14
- What Networking Protocols Are Used16
  - Feature Overview17
- What Features Are Supported on the Conference Station17
- Understanding Security Features for Conference Stations19
  - Overview of Supported Security Features20
  - Understanding Security Profiles21
- Overview of Configuring and Installing Conference Stations21
  - Configuring Conference Stations in Cisco Unified Communications Manager21
    - Checklist for Configuring the Conference Station in Cisco Unified Communications Manager22
  - Installing Conference Stations24
    - Checklist for Installing the Conference Station24
CHAPTER 2 Preparing to Install the Conference Station on Your Network24
- Manager24
Providing Power to the Conference Station28
- Power Guidelines29
- Conference Station Power Consumption and Display Brightness29
- Power Outage30
- Obtaining Additional Information about Power30
Understanding Conference Station Configuration Files30
Understanding the Conference Station Startup Process31
Adding Conference Stations to the Cisco Unified Communications Manager Database33
- Adding Conference Stations with Auto-Registration33
- Adding Conference Stations with Auto-Registration and TAPS34
- Adding Conference Stations with Cisco Unified Communications Manager Administration35
- Adding Conference Stations with BAT35
- Determining the MAC Address of a Conference Station35
CHAPTER 3 Setting up the Conference Station37
- Before You Begin37
Before You Begin38
Understanding the Conference Station Components39
- Network Ports39
  - Network Ports Audio Auxiliary Port39
Installing the Conference Station40
- Securing the Conference Station with a Cable Lock43
Verifying the Conference Station Startup Process44
Configuring Startup Network Settings45
- Guidelines for Best Performance45
- Conference Room Setup Examples46
Chapter 4 Configuring Settings on the Conference Station47
- Configuration Menus on the Conference Station47
- Overview of Options Configurable from a Conference Station50
- Network Configuration Menu51
- Device Configuration Menu54
- Security Configuration Menu58
  - 802.1X Authentication and Status59
CHAPTER 5 Configuring Features, Templates, Services, and Users61
- Telephony Features Available for the Conference Station61
Telephony Features Available for the Conference Station63
Configuring Corporate and Personal Directories66
- Configuring Corporate Directories66
- Configuring Personal Directory67
Modifying Button Templates67
Configuring Softkey Templates68
Setting up Services68
Adding Users to Cisco Unified Communications Manager69
Managing the User Options Web Pages69
- Giving Users Access to the User Options Web Pages69
- Specifying Options that Appear on the User Options Web Pages69
- Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager69
Chapter 6 Customizing the Conference Station71
- Customizing and Modifying Configuration Files71
- Creating Custom Conference Station Rings72
- Configuring the Idle Display74
Chapter 7 Viewing Model Information, Status, and Statistics on the Conference Station75
- Model Information Screen75
- Status Menu76
CHAPTER 8 Monitoring the Conference Station Remotely82
- Accessing the Web Page for a Conference Station82
- Disabling and Enabling Web Page Access82
- Device Information83
- Network Configuration84
- Ethernet Information86
- Device Logging88
- Streaming Statistics88
CHAPTER 9 Troubleshooting and Maintenance91
- Viewing Call, Device, and Network Information91
- Using Ping92
- Resolving Startup Problems92
  - Symptom: the Conference Station Does Not Go through Its Normal Startup Process93
  - Symptom: Conference Station Unable to Obtain IP Address96
- Conference Station Resets Unexpectedly97
- General Troubleshooting Tips99
- Resetting or Restoring the Conference Station101
- Using the Quality Report Tool103
Appendix107
Providing Information to Users Via a Website107
- How Users Obtain Support for the Conference Station107
- How Users Get Copies of Conference Station Manuals107
- How Users Subscribe to Services and Configure Conference Station Features108
- How Users Access a Voice Messaging System108
- How Users Configure Personal Directory Entries109
  - Installing and Configuring the Cisco Unified Communications Manager Address Book Synchronizer109
Appendix111
Supporting International Users111
- Adding Language Overlays to Conference Station Buttons111
- Installing the Cisco Unified Communications Locale Installer111
Appendix113
Technical Specifications113
- Physical and Operating Environment Specifications113
- Cable Specifications114

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