Contents
vi
Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0
OL-11560-01 Rev. B0
CHAPTER
8 Monitoring the Conference Station Remotely 8-1
Accessing the Web Page for a Conference Station 8-2
Disabling and Enabling Web Page Access 8-2
Device Information 8-3
Network Configuration 8-4
Ethernet Information 8-6
Device Logging 8-8
Streaming Statistics 8-8
CHAPTER
9 Troubleshooting and Maintenance 9-1
Viewing Call, Device, and Network Information 9-1
Using Ping 9-2
Resolving Startup Problems 9-2
Symptom: The Conference Station Does Not Go Through its Normal Startup Process 9-3
Symptom: The Conference Station Does Not Register with Cisco Unified Communications
Manager 9-3
Checking Network Connectivity 9-4
Verifying TFTP Server Settings 9-4
Verifying IP Addressing and Routing 9-4
Verifying DNS Settings 9-4
Verifying Cisco Unified Communications Manager Settings 9-5
Cisco Unified Communications Manager and TFTP Services Are Not Running 9-5
Creating a New Configuration File 9-5
Registering the Conference Station with Cisco Unified Communications Manager 9-6
Symptom: Conference Station Unable to Obtain IP Address 9-6
Conference Station Resets Unexpectedly 9-7
Verifying Physical Connection 9-7
Identifying Intermittent Network Outages 9-7
Verifying DHCP Settings 9-7
Checking Static IP Address Settings 9-8
Verifying Voice VLAN Configuration 9-8
Eliminating DNS or Other Connectivity Errors 9-8
Checking Power Connection 9-9
General Troubleshooting Tips 9-9
Resetting or Restoring the Conference Station 9-11
Performing a Basic Reset 9-11
Performing a Factory Reset 9-12
Using the Quality Report Tool 9-13
To Next Page
Loading...
