7-4
Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3)
OL-17755-01
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
CFG TFTP Size
Error
The configuration file is too large for file
system on the phone.
Power cycle the phone.
Checksum Error Downloaded software file is corrupted. Obtain a new copy of the phone firmware and place it in the
TFTPPath directory. You should only copy files into this
directory when the TFTP server software is shut down,
otherwise the files may be corrupted.
CTL Installed A certificate trust list (CTL) file is
installed in the phone.
None. This message is informational only.
For more information about the CTL file, refer to Cisco
Unified Communications Manager Security Guide.
CTL update failed The phone could not update its certificate
trust list (CTL) file.
Problem with the CTL file on the TFTP server.
For more information, refer to Cisco
Unified
Communications Manager Security Guide.
DHCP timeout DHCP server did not respond. • Network is busy—The errors should resolve
themselves when the network load reduces.
• No network connectivity between the DHCP server and
the phone—Verify the network connections.
• DHCP server is down—Check configuration of DHCP
server.
• Errors persist—Consider assigning a static IP address.
See the
“Network Configuration Menu” section on
page 4-5 for details on assigning a static IP address.
Disabled 802.1X Authentication is disabled on the
phone.
You can enable 802.1X authentication using the Settings >
Security Configuration > 802.1X Authentication option
on the phone. For more information, see the
“802.1X
Authentication and Status” section on page 4-34.
DNS timeout DNS server did not respond. • Network is busy—The errors should resolve
themselves when the network load reduces.
• No network connectivity between the DNS server and
the phone—Verify the network connections.
• DNS server is down—Check configuration of DNS
server.
DNS unknown host DNS could not resolve the name of the
TFTP server or Cisco Unified
Communications Manager.
• Verify that the host names of the TFTP server or
Cisco
Unified Communications Manager are
configured properly in DNS.
• Consider using IP addresses rather than host names.
Duplicate IP Another device is using the IP address
assigned to the phone.
• If the phone has a static IP address, verify that you have
not assigned a duplicate IP address. See the
“Network
Configuration Menu” section on page 4-5 section for
details.
• If you are using DHCP, check the DHCP server
configuration.
Table 7-2 Status Messages on the Cisco Unified IP Phone 7965G and 7945G (continued)
Message Description Possible Explanation and Action
To Next Page
Loading...
Need help?
General
