9-14
Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3)
OL-17755-01
Chapter 9 Troubleshooting and Maintenance
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
General Troubleshooting Tips for the Cisco Unified IP Phone
Expansion Module
Table 9-3 provides general troubleshooting information for the Cisco Unified IP Phone Expansion
Module. This information applies to SCCP phones only because SIP phones do not support this device.
Resetting or Restoring the Cisco Unified IP Phone
There are two methods for resetting or restoring the Cisco Unified IP Phone:
• Performing a Basic Reset, page 9-14
• Performing a Factory Reset, page 9-15
Performing a Basic Reset
Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences
an error and provides a way to reset or restore various configuration and security settings.
Table 9-4 describes the ways to perform a basic reset. You can reset a phone with any of these operations
any time after the phone has started up. Choose the operation that is appropriate for your situation.
Ta b l e 9-3 Cisco Unified IP Phone Expansion Module 7914 Troubleshooting
Problem Solution
No display on the Cisco Unified IP
Phone Expansion Module.
Verify that all of the cable connections are correct.
Verify that you have power to the Cisco Unified IP Phone
Expansion Module.
Lighted buttons on the first Cisco
Unified
IP Phone Expansion Module
are all red.
Verify that the Cisco Unified IP Phone Expansion Module is
configured in Cisco Unified
Communications Manager.
Lighted buttons on the second Cisco
Unified
IP Phone Expansion Module
are all amber.
Verify that the Cisco Unified IP Phone Expansion Module is
configured in Cisco Unified
Communications Manager.
Ta b l e 9-4 Basic Reset Methods
Operation Performing Explanation
Restart phone From the Main screen, press Settings to displays
the Settings menu, then press **#**.
Note This basic reset sequence also works from
any other screen that does not accept user
input.
Resets any user and network configuration
changes that you have made but that the phone has
not written to its flash memory to previously saved
settings, then restarts the phone.
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