Cisco 7961G User Manual

CHAPTER 10
Troubleshooting
•
Problems, page 103
•
Phone Troubleshooting Data, page 107
•
Quality Reporting Tool, page 108
Problems
This section provides information to help you troubleshoot general problems with your phone. For more
information, see your system administrator.
No Dial Tone or Cannot Complete Call
Problem
You cannot hear a dial tone or complete a call.
Cause
One or more of the following factors might apply:
•
You are not connected to Extension Mobility service.
•
The system requires a Client Matter Code (CMC) or Forced Authorization Code (FAC) after dialing a
number. (SCCP phones only.)
•
Your phone has time-of-day restrictions that prevent you from using some features during certain hours
of the day.
Solution
Try the following:
•
Log into the Extension Mobility service.
•
Enter a CMC or FAC after dialing a number. (SCCP phones only.)
Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)
103

Cisco 7961G Specifications

General

Brand	Cisco
Model	7961G
Category	IP Phone
Language	English