DescriptionParameter
Displays the provisioning status (resync) of the phone.Provisioning Status 1
Provisioning Status 2
Provisioning Status 3
Displays the reason for the failure of provisioning of
the phone.
Provisioning Failure Reason
The Upgrade and Provisioning Status are displayed in reverse chronological order (like reboot history). Each
entry gives the status, time, and reason.
Note
Debug Info
Console Logs
Displays the syslog output of the phone in the reverse order, where messages is the latest one. The display
includes hyperlinks to individual log files. The console log files include debug and error messages received
on the phone and the time stamp reflects UTC time, regardless of the time zone settings.
DescriptionParameter
Displays debug messages when you click messages
link.
Debug Message
Problem Reports
DescriptionParameter
Displays the tab Generate PRT.Report Problem
Displays the file name of the PRT logs.Prt file
Displays the tab Start Packet Capture. Click this
tab to initiate capture packets. Click All to capture all
packets that the phone receives or click Host IP
Address to capture packets only when src/dest is the
IP address of the phone.
You can also stop the capture process after initiating
it.
Packet Capture
Displays the file that contains the captured packets.
Download the file to see the packet details.
Capture File
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
256
Cisco IP Phone Troubleshooting
Debug Info
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