CHAPTER 2
Calls
• Audio Path Selection, on page 37
• Make Calls, on page 38
• Answer Calls, on page 43
• Video Calls, on page 48
• Mute Your Call, on page 49
• Hold Calls, on page 50
• Forward Calls, on page 53
• Transfer a Call to Another Person, on page 53
• Conference Calls and Meetings, on page 53
• Sign-in to a WebEx Meeting, on page 55
• Intercom Calls, on page 56
• Supervise and Record Calls, on page 57
• Prioritized Calls, on page 57
• Multiple Lines, on page 59
• Mobile Devices and Your Desk Phone, on page 62
Audio Path Selection
When you make or receive a call, the audio path goes to the last device used by you, either the handset, the
headset, or the speakerphone. The following list describes each scenario:
• Pick up the handset when you make or answer a call, and all of your calls are routed to your handset until
you select Headset or Speakerphone .
• Select Headset when you make or answer a call, and all of your calls are routed to your headset
until you pick up the handset or select Speakerphone .
If your administrator sets your headset as the audio path on your phone, then you can remove the handset
and use your headset. This is ideal for anyone who prefers the convenience of a headset. But you must
still select Headset the first time you handle a call.
• Select Speakerphone when you make or answer a call, and all of your calls are routed to your
speakerphone until you pick up the handset or select Headset .
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